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Their customer service was extremely responsive and helpful to our brand's situation! They walked me through the steps I needed to take to syndicate our reviews between different SKUs and I was able to do it quickly and easily. They even provided links for additional help and were able to access pages I could not access from my brand's subscription.
We’re glad to hear the customer service was so responsive and helped you with syndicating your reviews. It’s great that the additional links and access were useful. Thanks ...
Doner was incredibly professional and knowledgeable. Very pleased with the support. Great work!
It’s awesome to hear you got such great support! Professional, knowledgeable help makes all the difference. Thanks for the feedback!
I have been on many platforms, many websites, etc but the support from Yotpo is amazing. I have had the privilege of speaking to Doner P from support, and he answered every question. He even took the time to make screen shots to show me how to do certain things, he walked me through everything. I appreciate him and this support team so much
We’re glad Doner was so helpful and thorough. Thanks for the awesome feedback!
We have been with Yotpo from day one! We love and appreciate the value their reviews add for our customers. If we ever need assistance, Yotpo is quick to respond and help us out. Big thanks to John G for his awesome help and terrific customer service this week! I recommend this app 1000%!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
so good
Thank you!
Great app for collecting and displaying reviews - special thanks to Jeorge Kenneth for the excellent customer support in getting things set up!
We’re glad the app is working well for you. Thank you for the great review!
Arven, Jann, Rovi and many others were so helpful in migrating our reviews from BigCommerce to Shopify! Delighted to be able to work with them 24 hours a day with no restrictions. They made this task very easy. Thank you!
We’re happy to hear the team made your review migration from BigCommerce to Shopify easy. Thank you for the great feedback!
Reymon Alvero N is a total rockstar! He helped me so much and was very patient with me. I was having a lot of trouble uploading my reviews from Shopify and he really helped me through the process. Thank you so much!
It’s awesome to hear Rovi was so patient and helpful with uploading your reviews. Thank you for the great review!
nice
Thank you!
Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months.
We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits."
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Thank you for sharing your concerns. We sincerely apologize for the billing issues you've encountered.
We're actively reaching out to you through your Yotpo ticket to ...