Yotpo Product Reviews & UGC

UPDATE: Michelle, although very helpful, only came back to help only because I left this review. Which is precisely why I did it - Because I wasn't getting any help. Before she did I had already resolved the issue myself - . It's just a shame that we had to come to this to be listened to seriously.

I'll change this review if the situation changes, but lately the customer service is abysmal. I feel like rather than listening to what I am saying, they skim through my inquiry and do a copy paste. Now with a simple error, they haven't responded in days. If you change the layout, the reviews disappear even though the code is installed properly. Yotpo, what gives?

I was trying to update the display reviews on a checkout page. The app is partially intuitive but a little frustrating. Customer was good, but took me quite a few attempts to get there.

Works well. Immediately increased my response rate for review solicitations. Eileen provided excellent support. A very useful tool since Yotpo increased the services on the lower-tier plans. Many ways to use this platform. The only drawback is that the emails can't be timed to the actual delivery notice, so international ones often arrive before the product, which annoys people.
UPDATE: I signed up for the Prime plan because I was told that it would show rich snippets on google and make the site review show up on the Google SERP. We met all the criteria, but these still did not show up, even given months for google to recognize them. YOTPO tried a few fixes and finally gave up and told me to contact Google, who, of course, blew me off. So, I would say that based on my experience, that feature is not functional.
And that would be okay if I hadn't paid a premium for many months specifically to have that feature work. Not so very happy

Helpful support, free tier is decent but pricing is punchy and customisation is minimal.

Not bad for gaining some customer reviews.

the app is good. tyring to do anything on the app is complicated. chat support is usually helpful. but not always

I have liked very much what I've been able to use via the free version of Yotpo. The premium plan seems to be what I'd really like to work with but the price is outrageous. I would give 4.5 stars if their cost for other features were more reasonable. Small business, in my opinion need the marketing and social media representation that Yotpo offers, but the cost is outrageous. Maybe if we could pick and choose what features we would use the most and get the most out of..maybe an "la carte" option...as for functionality and getting exactly what they said we would get with the free plan, we like it and it is helpful, seamless, and user friendly.

Clean and complete app. The installation was a bit hard for me but the support team was there to help. I was looking for such an app for a long time. I got introduced to it by the Shopify support team. Great support.

Update: I installed the app as it was getting too expensive for me and there were cheaper options. Surprisingly, you can't uninstall the widgets as easily as you install them. I needed to give back-end permission to the support agent to do it for me.

New to the app but customer chat is an awesome and fast response. cant wait to explore more features

It's okay....but I'm not sure if it is worth the amount of the paid plan.

That used to be a very well application, with good and attractive FREE plans, but ALSO reasonable priced PAID plans, with normal prices and competitive plans.

Unfortunately they have changed 180 degrees, and gone to non pricing disclosure, a FREE plan that provides literally nothing, and paid plan raised from 30$ to 399$..

In which business plan do you swift pricing from 30$ to 399$?

I am really sorry for you guys taking down that road.

Thanks for the good times you gave us the last years.

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