评论 (4,562)
优化
-
按评分
Vien E. was so helpful and patient till my problems were solved. Thank you so much!
Thanks for sharing!
Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months.
We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits."
This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again.
I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides.
We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!
Thank you for sharing your concerns. We sincerely apologize for the billing issues you've encountered.
We're actively reaching out to you through your Yotpo ticket to clarify and resolve your refund situation. Please do not hesitate to respond to us.
Our problem was sorted in a matter of minutes with a very diligent and professional Vien. Highly recommend the platform
Glad to hear everything's sorted. Thank you for your review!
Got instant help after updating my theme to 2.0 and getting the review widget and star ratings showing on the website. Shoutout to Reymon N. for their excellent customer service! Easy 5 stars!
Love hearing that everything worked out so quickly for you! Instant help is always a win, and it’s great to know you had such a smooth experience. Appreciate the 5 stars!
Vien successfully helped to remove the ld+json script that was causing some minor search console issues.
Thanks for sharing your positive experience!Thanks for sharing your positive experience!
Outstanding support, a special mention to Arven!
Thank you!
Great app and great customer support! Very quick to help us with our issue! Vien was awesome. Thanks again!
Thanks for the feedback!
Kent B was very helpful
Thank you!
Ian was amazing and so helpful!
Thank you!
Kelsey and the Yopto team have gone above and beyond to make sure my onboarding was figured out.
In the beginning there were some hiccups, but now that we are rocking and rolling I am seeing my reviews conversion go up significantly from Junip.
So far, very pleased!
We appreciate the valuable feedback and we apologize for the experience you went through.
From our discussion via email, we understand that all outstanding issues are now resolved.
We are continuously and actively working to optimize the admin's performance and our reviews import process will also be revamped for a much smoother and seamless experience.
If you need our assistance, please feel free to reach out to us anytime.