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Jeorge Kenneth V is a huge help with customer service needs and the app. has performed perfectly.
Thank you for the great feedback! We're glad to hear that you've had a smooth experience with the app and received helpful support from our team. We truly appreciate your kind words and continued trust in Yotpo!
Absolute ABYSMAL customer service. The AI chat bot does not help and says it will send a support ticket. No one has gotten back to me and I cant use the app until they do. So incredibly frustrating.
We're sorry for the frustration you experienced and appreciate you sharing your feedback. We acknowledge that we have room to improve, especially in providing clearer guidance and faster support.
After reviewing your request, the feature you're looking for is currently exclusive to our Premium plan. We apologize if this wasn't communicated clearly.
We take your feedback seriously and are continuously working to improve our support experience. Please know that our support team is always here for your brand, and we're happy to help with any questions or discuss the available options.
Rock was incredibly helpful and responded attentively and quickly to my emails! I am very appreciative!
Thank you for the wonderful feedback! We're glad to hear you received quick, attentive, and helpful support. We truly appreciate your kind words and are always happy to assist!
Love yotpo and the support team are so helpful! I had Jeffrey M and he was amazing
Thank you for the fantastic feedback! We're thrilled to hear you're loving Yotpo and had such a great experience with our support team. We truly appreciate your kind words and continued support!
I've been using Yotpo for years, and I am pleased with how easy it is to use as well as the useful app updates over this time. Today, I worked with Orly on back-end code, and it was a breeze working with him. I saved a lot of time by simply submitting my request via live chat. The entire process took less than 15 minutes.
replied fast. really helpful!
We always give our best. Thank you for your feedback!
Reymon was DELIGHTFUL to work with. He went above and beyond what I had expected, and took care of my problem which I believed was rather complicated, very easily!
Thank you Reymon!
Thank you for the wonderful feedback! We're thrilled to hear that our team was able to make a complicated issue feel simple and provide support that went above and beyond your expectations. We truly appreciate your kind words!
Great app and very helpful staff with some issues we needed help on. Super responsive.
Thank you for the great feedback! We're glad you're enjoying the app and found our support team responsive and helpful when you needed assistance. We truly appreciate your support!
Great customer service! Had some questions, and James was super helpful.
Thank you for the great feedback! We're glad our team was able to answer your questions and provide helpful support. We truly appreciate your kind words and are always happy to assist!
Went great! Arven S. hooked it up!
Thank you for your feedback. :)
