评论 (4,688)
优化
-
按评分
Great app, only positive experience so far! I was impressed by functionality and also by the level of support: I had two requests and both were resolved quickly. I wanted to thank @Jeffrey M. and @Reymon for quick and attentive assistance in importing reviews. Good job!
Thanks for the kind words! We're glad you're enjoying the app and that your requests were handled quickly. Appreciate the support! 🙌
We moved to Yotpo from Loox and it was a big mistake. We were mislead on how advanced is the app. We had all customization options available on Loox on the plan of 40 per month and on Yopto we can customize very few things paying 170... Yotpo charges you for everything (extra review requests sent too) and on the top we spent days trying to migrate to the app and it was a bug on a bug on a bug.
After using it for 2 months I noticed that we do not get any reviews with photos or videos and we used to get several per week on Loox. When I asked the support how I can improve the landing page for the review request in order to get more reviews with photos/videos they told me that I should move to a more expensive plan... On Loox it was available on basic plan.
If it's your first review app probably you'll find it fine but when you've already tried couple and have experience, you'll see that Yotpo charges you for nothing. It's not worthy of the pricing they offer.
Thank you for your feedback and for your time to go on a call with us.
We truly apologize for the experience so far, we are taking this very seriously and will make sure to make improvements in order to make sure this does not happen again.
We appreciate your willingness to give us another try and we hope that you will choose to stay with us in the long run.
We are here to make sure that you succeed with Yotpo Reviews, please do not hesitate to reach out to us at any time.
Every support person told different story, only the main goal is change the plan to premium for pay more, I just change loox to yotpo, for import reviews yotpo support team asking proof for reviews is this joke?
Walmart syndication is inactive suddenly now i have to paid $1000 for active the small feature. Is this joke?
The bad experience ever.
Thank you for your feedback.
Due to policies both on our end and on the 3rd party provider's end, we could not proceed with importing the reviews provided.
For additional details, please refer to the relevant support case, we would be happy to explain and clarify further.
Wendyle was incredibly helpful and responsive — really made the whole setup process smooth and easy. The app itself is great, works well, and has all the features we need. Highly recommend!
Thanks for the great feedback! We're glad the setup went smoothly and that the app is meeting your needs. 🙌
I spent four months evaluating options before selecting this company to manage product reviews for my business. I’m a paying client, and the onboarding experience has been unacceptable.
On day one, I received four different onboarding templates from three different support reps. There was no consistent guidance or version control. I was asked to complete onboarding materials that turned out to be incorrect, and had to redo them multiple times based on conflicting instructions.
The platform's email delivery system shows messages as “delivered,” but test results show that emails are not actually sending. The failures are related to improper DMARC authentication and misconfigured CNAME records. As a result, there is no reliable way to confirm whether customers are receiving emails, or if those messages are branded or compliant.
During setup, the system also sent out duplicate review requests to customers due to conflicting onboarding inputs. That issue took 24 hours to resolve.
Additional issues include:
Support replies take 24 hours, even for setup-critical questions
Help documentation frequently leads to 404 errors
There is no self-service path for resolving basic issues
This is not acceptable performance for a paid service. I cannot recommend this provider based on the current state of their operations.
Incredibly helpful and efficient Customer Service, versatile Platform. Every time I contact them them are able to help and resolve any issues. I had Reymon Alvero a few times who has incredible knowledge and very efficient. Thank you very much!
Thank you for the great feedback. We're glad to hear the platform is working well for you and that customer service has consistently provided helpful and efficient support. We appreciate your continued trust!
I had a fantastic experience with Yotpo's customer service today. They are always available to assist with any query, and Kent B was incredibly helpful in resolving my issue quickly and efficiently. Great support every time!
Thanks for the wonderful feedback! We're so glad to hear you had a fantastic experience and that your issue was resolved quickly and efficiently. Consistent, reliable support is what we strive for, appreciate you sharing! 🙌
I ended my subscription with Yotpo over a month ago within the free trial period and they're still trying to charge my credit card for a service I don't use. I've reached out to customer support several times regarding this issue and they offered no concrete solution. There is no option to end my Free plan subscription with them, there is no option to remove my credit card from their dashboard. I'm incredibly frustrated by the lack of transparency and support by the Yotpo team. If I could leave you a star rating in the minus, I would.
Thank you for your feedback. We apologize for the confusion and frustration caused.
As confirmed in your support ticket - that there was no charge made to your account and your credit card has been removed.
We are taking measures internally to make sure this process will be clearer and better, and we hope that you will consider us again in the future.
Great customer support service. John G. was very helpful and kind, and helped me resolve my issue quickly:)!
I received exceptional assistance from John Gatchalian. He genuinely took the time to help resolve our website issues and monitored the situation until everything was fully resolved. John's dedication, responsibility, and commitment to customer service truly stood out. We're very grateful for his support!