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Quick and responsive customer service. Doner was able to help me with my request in a matter of minutes.
Love this review feature!
We appreciate your feedback, thank you!
Arven was a life saver with this - super amazing support. Was able to insert custom CSS with the help of support. Love this app
Thank you for writing a review — we value your feedback.
Worst app on the market. The support is terrible, they promise to solve the problem, but weeks pass and the problems are not resolved, there is a lot of bureaucracy, they transfer the ticket from one department to another, in other words, they simply shift papers and do nothing to solve the client’s problem. And this for a few hundred dollars a month. I use another application in my other stores and support from a competitor solves my problem in 24 hours!!!
despite the fact that a subscription costs a few dollars, not several hundred!
Thank you for your valuable feedback.
We're sorry to hear about your negative experience. Our support team and your dedicated Yotpo customer success manager is in continuous contact with you in order to address all of your pending issues which are highly prioritized.
I was able to import reviews from GoDaddy to Shopify without much trouble--but then a couple of days later, I accidentally setup the reviews to appear just on the home page (which was not what I wanted). Jeorge Kenneth V. spent a good deal of time resetting the appearance of the reviews, cleaning up the import csv file that I provided and reimporting the data so no errors appeared. He was very professional, kind and helpful. Thank you Jeorge Kenneth V.
Thanks for your feedback, we really appreciate it.
The irony of a review app asking for a review is not lost on me.
Thanks for your help Daniel!
Solving the integration issue was easier than expected and the added bonus of a screenshot was really helpful!
Overall a great app and an excellent add-on to my website.
We appreciate your feedback, thank you!
My rep, John G., helped me for over a hour as I was being picky about the layout and overall look of the widget on my website. He was super easy to communicate with and executed the work quickly and flawlessly. Thank you!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
The customer service was amazing. Regie was very polite, knowledgeable and swift with his responses.
Thank you for your kind words! We're thrilled to hear that Regie provided you with amazing customer service. If there's anything else we can do for you, please don't hesitate to reach out.
Mitch was great help and answered my questions promptly and politely. I feel confident that they have my best interests at heart.
Thank you for sharing your thoughts with us!
Arven was great with customer service overall love the app
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
BIGGER!
Thank you!