Yotpo ‑ Product Reviews App

Reviews show up which is the only reason this product gets more than 1 star. My challenge with Yotpo is it's incredibly buggy and you have to constantly work with support. The support team themselves are very kind and work to solve the issue but for how expensive Yotpo is I really don't think it should be as buggy as it is.

I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.

May 23 review - UPDATE
I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good.

However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating.

March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).

So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.

I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!

A good app that works as advertised, but can't justify the cost of the premium version. I've been in touch with a salesperson and they say they want to work with small business but they don't offer any plans to support small business. They offered me an annual plan for $3,588 which certainly isn't supporting small business. It would be nice if they offered a pay per review plan or such for us users who are just starting out. Going to have to start looking for other options

this is a very helpful tool, thanks

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

Very disappointed in Yotpo's service! I wish I hadn't used this app to start with and sent this out to our customers as they have written reviews and I just cannot publish them and I don't want to ask them to write reviews again. I've reached out several times and a lady named Lucy is very slack in getting back to me.

I will be removing this app. Customer service is very poor.

EDIT: Manager reached out to me and apologised for their service. However, I will still not be using their app even though it has everything I want - the pricing is out of my price range. I'm adding an extra 2 stars as they did try and reach out and fix their error.

Be careful when you install, Yotpo will automatically start sending orders VS taking you through a setup process where you can customise how customers will receive reviews etc...

Before I knew it a day had passed and the platform had already sent 80% of my monthly quota within a day. I sell products that need more time to review vs. their 14-day default flow. Not the greatest start for those businesses that have a backlog of orders requiring reviews.

When you install make sure you go straight to the left-hand navigation and find "Review Request Flow" and deactivate the 14-day post-process flow they automatically start on your behalf. To do this, navigate to the three horizontal dots, left-click and hit the 'deactivate' button. The flow will stop and then you can customise what you need to customise.

I know the platform will be great yet I find it strange it just starts sending reviews without a user setup process.

Great customization abilities with collecting and displaying reviews. However, it seems archaic to me that you have to manually re-install whenever you update your theme (which is often from a good theme provider). Customer service is really slow (3 days to get my reviews back on the site) and it never seems to install properly. Many other apps have an automated prompt that brings the app to the updated theme AND prompts a CS person to check that it's working well. Pretty big oversight IMO.

Extremely slow customer service response. And even when you get a response that doesn't mean that issue is resolved. I am still waiting for their response. I have been writing emails for the last 2 weeks for that particular issue. If I am lucky somebody will respond in 5 days