Yotpo Product Reviews & UGC

Just installed the app, it functions well and was pretty easy to set up. My questions were quickly answered by Doner P. Keep up the great work!

Excellent customer service from Shopify yet again. Their agents are so insanely fast, efficient and handle what I struggle hours with in minutes. Great job!

Their customer service is great, I needed help setting up and Edurado R was super helpful, he was quick and efficient in helping me set up the widget and even helped change the colors within the widget! Thank you again!

It is friendly and easy to personalize. Fast and effective support team. Anyone can leave a review, not just customers, however there is an option that a review will only appear after manual approval, which makes it safe from spam.

The customer service is amazing! Fast replies, prompt and extremely helpful! Highly recommended this app.

Great experience with Stephanie on chat support. Quick responses and helped explain my problem so I can avoid it in the future.

Very disappointed in Yotpo's service! I wish I hadn't used this app to start with and sent this out to our customers as they have written reviews and I just cannot publish them and I don't want to ask them to write reviews again. I've reached out several times and a lady named Lucy is very slack in getting back to me.

I will be removing this app. Customer service is very poor.

EDIT: Manager reached out to me and apologised for their service. However, I will still not be using their app even though it has everything I want - the pricing is out of my price range. I'm adding an extra 2 stars as they did try and reach out and fix their error.

App is limiting, and interface is complicated. Their support team is non-existent. Avoid at all costs, it'll take even more time when you have to switch to a different review app like me.

This app is a great asset to collecting important information for my company. Also the help chat was extremely helpful when answering my questions. Very happy so far :)

Excellent app - Getting more reviews as soon as I switched to this app and customer service is excellent. Can really recommend :)