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Allen from Yotpo is a great customer service representative! He helped me a lot by providing effective solutions to any issues that appeared on my website.
Thank you for sharing your thoughts with us!
Online help has been great and very prompt! The app is easy & intuitive and I look forward to using it more for my business.
Thank you for your review, happy to hear you're enjoying using Yotpo.
This app is violating the GDPR. Very sneaky. I installed it and was welcomed by a pop up saying "thank you for installing, we now have access to your customer base and we have the liberty to email them". I had contacted Shopify support and their support thrice and they still have not undone this.
Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us. We do want to clarify that Yotpo is committed to the GDPR and our platform is fully aligned with the global privacy laws. Please see our privacy guide for more information - https://www.yotpo.com/yotpo-privacy-guide/
During installation we allow our customers to send up to 200+ extra review requests to past customers, in addition to their automatic review requests which will be sent to future shoppers. Note that the emails that are sent are from your behalf and based on your customers' consent to receive emails from you.
Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.
Yotpo was easy to install, manage, and use! James was especially helpful in ensuring the code was edited correctly to display the reviews where we needed them on the page.
I decided to finally switch over from a crummy app to yotpo. so far their team has been great importing reviews over. I was finally ready today in the middle of a Saturday to make the switch final and Manny was just awesome. He smoothly helped me set up yotpo in 5 mins. It's as if the Gods of Asgard sent Manny personally to help me succeed!
Thank you for your review. We're thrilled to hear Manny was able to help et you up and get you up and running!
Works great and good, responsive customer service. Thanks to Radly for helping us import our reviews from our old system.
I haven't used all its features yet but I want to say that they have a great support. thank you!!!!!
Anne was so helpful! I can't tell you how easy it is to talk to customer service to solve issues or just get information.
Thank you so much for leaving a review!
As a new business owner, one of the most important things about running a business is having great customer service, I value that a lot. Yotpo customer service is tops.
Thanks for your feedback, we really appreciate it.
Literally the only app that doesn't disclose pricing. Support takes about a month to respond as well.