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incredible app, and the customer support is amazing Rhenant help me so much, i need something really specific and he help me alot
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I had some questions regarding the app and Donald U. provided excellent service and answered all my questions.
I like the app so far.
Thank you !
Support is none existent. I wrote about 4 messages but gotten no response. App deleted.
The app is good, the really bad thing is that when you Uninstall it, it doesn't go away from my products page, me and my customers can still see the Yotpo Review section, it is really frustrating the fact that I can't take it away. and the customer service just does not respond my emails. I am really disappointed
New to Yotpo yet already a lot to love about this app. Customer service is extremely helpful - thank you James for helping me out with the installation!
Amazing app! Joian Z was helpful in setting up our app.
For a brand new store Yotpo isn't the best option. The free version is very limiting. Not even social integration is included. To get the features I needed, an expensive upgrade was required. Also, customer support was lacking. It sometimes took two emails to support to even get a response.
The Judge.me review app is much more cost effective for a startup and customer support is spectacular.
We installed the app just for a quick test. We didn't even go past the page where you need to create an account or have finished setting up the app. But it sent automatically 200+ review request emails to our customers without us even knowing it.
Firstly, thank you so much for taking the time to leave your feedback. Please know that we completely understand your frustration and we apologize for any inconvenience. As per our investigation, our customer support has reached out to you twice, including an email on August 1st. Unfortunately, we have not heard back from you yet. Please know that our support team is ready and available to you at all times. Feel free to reach out to us at any time by replying to our emails or opening a new support ticket.
Good, fast and friendly customer service. Always quick in helping out with a problem. Thank you Yotpo!
Thanks for your feedback, we really appreciate it.
I had an issue with setting up my account for my store, Gimbert was very helpful to quickly resolve my problem