Yotpo Product Reviews & UGC

Upon downloading this app, it automatically started emailing my customers asking for a review even if they had not gotten there products yet. It went of the default settings they had, it should not have been automated until I had a chance to check the settings and enable it myself! You guys need to fix this!

BUYER BEWARE: I've been with Yotpo for several years. We opted to move to a new review platform to save money for our small business. When I went to cancel my annual plan shortly after it auto-renewed, I was unable to do so in my account before it auto-renewed and needed to reach out to Yotpo support. They wouldn't cancel my account via email. They made me do a zoom call with their rep who instead of cancelling and disabling the auto-renew they repeatedly tried to upsell me more services. I was told by Yotp: "I really do appreciate where you're coming from and I'm sorry to hear, however we are unable to provide a refund on a live agreement as it has already been renewed per the terms. Because the contract renewed in June for a successive 12 month term, we are restricted in terms of changing the terms or the billing structure at this time but would be happy to revisit it in June prior to renewal. Unfortunately we don't have additional recourse here - the next step on our end would be to speak with our legal team, which in the spirit of partnership we are eager to avoid." Yotpo simply took my $6,388.00 with nothing more than an oops, sorry you're stuck with us. If you're considering working with this company know the support is subpar and getting out of an annual plan is very hard and they will upsell you more services - that's been my experience. The platform and functionality of Yotpo is fine and gets the job done. I've used them on both woocommerce and shopify. Now, I'm stuck with them until my annual plan is up for auto-renew, which I'm sure will never be cancelled and will require more zoom calls where they read from a script and try to sell moooooooore Yotpo.

Great app. Only complaint is that it costs way too much to do things that should be basic functionality such as Q&A and commenting.

EDIT: Changing our review from 3 to 1 star. Yotpo's service has decreased dramatically.

They told us we could upgrade to a $49/mo. plan to enable commenting on reviews. What they didn't tell us was that this would cap our MAPS at 150/month.

Also, customer service is extremely slow and they've outsourced it so that you only get emails at 1AM and have to wait 24 hours to get a response.

Very disappointed considering we've been using this app for over a year now and this is how we are treated.

We will probably uninstall soon and move to a better competitor.

So tired of Yotpo. Support is almost non-existent. Wait a week for Yotpo to respond to any support request, then get a reply that is completely irrelevant. Yet if I want to upgrade to one of their ridiculously expensive plans, I'll be contacted within an hour.

Really expensive like crazy!! its seems better to go with the shopify made reviews app. i wonder how so many are happy with the Lite version with such a limited functionality.

Updated Review 05/29/24:
Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see:

Let me transfer you to one of our support agents.

7:08 PM
All our agents are currently busy.

7:08 PM
How about I create a ticket for you?
A support agent will follow up with you soon.

So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues.

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I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.

Be extremely careful before you install this app - It started spewing out unformatted review request emails to my existing customers before I had even logged into the client portal for the first time!!!

It's caused no end of confusion amongst my client base, some of whom have accused me of spamming them!

Yotpo's support team don't seem to understand what is going on either which has hardly left me brimming with confidence...

After six months, I strongly do not recommend Yotpo. It's a subpar product that is clunky and all over the place. Their admin interface is mismatched and terrible. Its waaay overpriced. Their outside marketing looks good, but once under the hood, you'll regret it.

Pretty terrible overall definitely looking into a better service. If you sign up for the minimum plan and ever want to a free plan beware they cancel a lot of features you had on the free plan.

Far too limiting and way to expensive for an upgrade