評價 (6,912)

整體評分
4.8
各級評分數量
  • 92% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
編輯時間:2022年2月8日

I have been using Yotpo for a couple of months. The Yotpo support has always been amazing. Anytime there is an issue, I am able to get in touch with someone on direct chat and for the most part, all of my questions and issues have been handled quickly and well. My most recent interaction was with Howell Kieth, and the support I received was fantastic. Based on my experience with the customer support alone, I would give Yotpo 5 stars. I am giving 4 stars because the Yotpo platform is not fantastic - it is slow, buggy, and not easy to modify design and function without accessing higher tiered plans and manual CSV file editing. Additionally, some desirable features (such as integrations with Klaviyo and other apps) are only accessible on plan tiers that are far out of reach for the average small business. All in all, the customer support and documentation make up for the platform headaches, and I look forward to using Yotpo further.

STUNN Collective
加拿大
使用應用程式 接近2年
2019年8月12日

There was a technical issue over the weekend but the team was really fast at getting back to me and turned the situation around. The service won me over, and I would continue using the app as we scale.

ZIRUI
美國
使用應用程式 接近2年
Yotpo 已回覆 2019年8月28日

Hey Zirui, thanks for the great review and excited to join you on your journey!

2022年3月18日

Had some issues with our account and Kenneth from the customer support team was very helpful and able to fix all our concerns.

CANO
德國
使用應用程式 接近2年
2022年4月20日

Good app, does what it's meant to do. Free for most of it, but very limited options/design if you're not paying for it's upgraded plan. Customer service is very good though, Yotpo Albert V is very quick & proactive to help solve my problems faced with the app.

Urbanized Co.
新加坡
使用應用程式 接近2年
2022年4月13日

Great app. Angelo really helped me to set up the widget in my website. Was also super responsive and answered all the emails quickly

IsraeliDew
以色列
使用應用程式 接近2年
2022年3月15日

I have been using this app for a while but contacted Yotpo Support for the first time, today. Yotpo Support was great; they were responsive, informative and cheerful. I had a great experience.

Elan Healthcare
加拿大
使用應用程式 接近2年
2022年5月4日

I haven't used the app yet, but while setting it up I had issues with the code automatically installing. Jeorge was a great help, he sent me pictures and a preview to see what the review widget look like since he had to manually do the code for me. Overall good customer service during my initial experience with Yotpo Reviews.

The Vybe Factory
美國
使用應用程式 接近2年
編輯時間:2017年1月8日

UPDATE 1-8-17
Since my initial review was posted, I feel like Yotpo's team stepped it up and came through for me. I was almost immediately contacted, received numerous apologies, and within a couple of days my issues were resolved. In light of this, I changed my star rating because we all make mistakes and I'm willing to give someone the benefit of the doubt, and concede to the fact that mine may have been an isolated incident. It's what we do with the mistakes that counts, and I feel Yotpo's customer service team handled things very professionally. Thanks Yotpo!
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The customer support with this company is some of the worst I've ever encountered. I'm having trouble installing the app and after NUMEROUS emails back and forth, they are unable to give me a solution to the problem. I have tried asking for a phone conversation, which I suspect would take care of everything in 5 minutes, but no one calls. Instead I get cryptic emails telling me to take steps that I've already told them I've taken, and/or asking me to take steps without providing instruction on how to do so. It's been infuriating. While I know that many others have written positive reviews and undoubtedly haven't had issues installing, just beware that should you encounter any kind of problem and need support, you won't get it.

4 Paws Buddha
美國
使用應用程式 接近2年
2020年5月4日

The standard entry level application is fine but very limited and you can expect a much higher price tag if you have interest in anything beyond the basic and other bells and whistles. Function is good and effective and would be improved with a more simple management of moderately increasing number of orders rather than such big price jumps. Value proposition is very good for entry level for sure. Customer service can be frustrating but has improved I've noticed more so lately.

SoloStrength
美國
使用應用程式 接近2年
2021年6月24日

Overall pretty good - reached the max on my plan very quickly so was a bit confused when I reached the max again quickly on the next plan up, but had it explained by customer service clearly and quickly. Will continue to use.

MAYDE USA
澳洲
使用應用程式 接近2年