評價 (7,096)
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New review:
After my previous review, I chatted with Yotpo. The features we would need as a small business are not there, however it's still a great service to get reviews and showcase them on the site. We use their review system to capture bunch of reviews from customers and the automation is seamless. Additionally, their reviews show up on google which helps cater to awareness.
Once our business does grow to be a medium, large, or enterprise I will definitely switch over to their annual plan.
Old review:
While this is an amazing app and convenient way to do reviews. Yotpo caters mostly to their annual customer and most of the important features are on the annual plan. Unfortunately, there is no way to get up to the annual plan until your store has above 250 orders a month....
Hi there! Thank you so much for taking the time to leave a review. Our team highly values (and appreciates) your feedback; please know it is a massive part of how we evolve and continue to improve our product and services. I absolutely hear and sympathize with your frustration about not being able to have access to some of those features.
I spoke with our team members you worked with and the reason that they weren't able to offer this plan to Girl with Curves was because - with under 250 orders, it becomes extremely difficult for our customers to see the value of that plan and its features- therefore, making it a poor (and costly) experience for the customer and often having a poor impact on our relationship with them. I know you've heard it from our team before, but please know it's an informed policy based on much feedback and a trend of missed opportunities we've seen.
Our goal isn't to oversell upfront, but rather to meet our customers where they are & to grow with them, no matter the stage or scale they're at. If there's anything further that we can do, please feel free to reach back out to Alana or our support team.
I found (after a lot of research in review/loyalty/sms combo) that going for YOTPO´s next best plan packs a lot of punch for the price compared to other premium alternatives if looked at as a whole. I do not, however like the yearly premium plan pricing option, hence 1 star removed. Yotpo also really shines with having integrations to almost anything . Which often becomes a bottle neck with other good alternatives. Last - the customer service team is unmatched. 24/7 support by really competent staff.
Quick help on Live Chat. Fantastic Customer Service from Rilu who helped me install widgets onto the site and integrate everything so smoothly. 11/10 customer service.
Good app would be five stars ( and a great app) but customers keep saying they try and leave a review through the email and it doesn't work and that they have to go back to the site and leave it there, I am sure I would have more reviews if this was fixed
Ronel provided excellent service and did everything possible to work through my challenges. The free plan offers minimal options for customisation, and some things are rather annoying such as a tiny logo in emails and typos in the templates which can't get changed.
Liked the app. Customer support is out of standard. Design was sleek. Just was too expensive compared to others.
Thanks so much for taking the time to leave us a review, Korean Snack Box!! Glad you are enjoying Yotpo :)
We are using this app to send out review emails, and Howell was very helpful answering some questions. Good service!
On some points it may be a bit more customer friendly but the after sales service is very responsive and helpful.
Mostly Pros!
- Fairly seamless and very quick integration: the ability to back log orders and request reviews was great to have content for launching the product (i recommend collecting reviews for at least 1 month before you implement the customer facing side on your website)
- Ability to have one dashboard with multiple stores
- Management and customer experience of the review process including customization of review emails, managing and monitoring negative reviews is excellent
- Great and easy way to add social content into your website
Few Cons!
- Media monitoring tool has had some issues since facebook made some huge changes and not full transparency from Yotpo on these updates
- No great way to include UGC as alternative product images
I am using this ap for a while now, since 2 months also swell, and the support I really like very helpfully, really recommended!! Jaypee, Bernard and Eddie are mi favourites everything is by mail that is good, but it would be nice also having a call centre like shopify
Hey Esjoy! Thanks for taking the time to write us a review! We really appreciate the feedback, and are glad you had a great experience with our support team.