評論 (7,076)

整體評分
4.8
各級評分數量
  • 92% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2024年4月4日

We have been with Yotpo from day one! We love and appreciate the value their reviews add for our customers. If we ever need assistance, Yotpo is quick to respond and help us out. Big thanks to John G for his awesome help and terrific customer service this week! I recommend this app 1000%!

Tanglewood Garden & Farm Organic Skincare & Wellness
加拿大
使用應用程式 接近9年
Yotpo 已回覆 2024年5月24日

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

2024年8月8日

Arven, Jann, Rovi and many others were so helpful in migrating our reviews from BigCommerce to Shopify! Delighted to be able to work with them 24 hours a day with no restrictions. They made this task very easy. Thank you!

Method Seven
美國
使用應用程式 5個月
Yotpo 已回覆 2024年8月19日

We’re happy to hear the team made your review migration from BigCommerce to Shopify easy. Thank you for the great feedback!

編輯時間:2025年1月23日

Reymon Alvero N is a total rockstar! He helped me so much and was very patient with me. I was having a lot of trouble uploading my reviews from Shopify and he really helped me through the process. Thank you so much!

PUPIBOO
美國
使用應用程式 6個月
Yotpo 已回覆 2024年8月19日

It’s awesome to hear Rovi was so patient and helpful with uploading your reviews. Thank you for the great review!

2024年8月20日

Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months.

We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits."

This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again.

I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides.

We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!

Soul Expression Apparel
美國
使用應用程式 7個月
Yotpo 已回覆 2024年8月27日

Thank you for sharing your concerns. We sincerely apologize for the billing issues you've encountered.

We're actively reaching out to you through your Yotpo ticket to clarify and resolve your refund situation. Please do not hesitate to respond to us.

2025年1月4日

nice

LYZD-DIY
美國
使用應用程式 大約2小時
Yotpo 已回覆 2025年1月25日

Thank you!

2024年10月10日

La verad que increible, lo rpaido y la velocidad, la cortesia y lo facil y rapido que lo pudieron hacer me sorprende muchisimo, srvicio 100/10, y personalmente me toco a Reymon Alvero N un genio el vago

FreshWear
阿根廷
使用應用程式 大約2個月
Yotpo 已回覆 2025年1月24日

So glad everything was fast, smooth, and super helpful. Thank you for sharing your experience!

2024年7月25日

Excellent Support and Seamless Integration with Yotpo's Agent Services

As a business owner relying heavily on customer reviews and feedback, I have found Yotpo's agent services to be incredibly valuable and efficient. Their team of agents has consistently provided prompt and knowledgeable support whenever we've needed assistance with integrating and optimizing Yotpo's tools.

One of the standout features of Yotpo's agent services is their dedication to understanding our specific business needs. They took the time to guide us through the setup process, ensuring that we were able to leverage all the functionalities of Yotpo effectively. Whether it was customizing review widgets to match our brand's aesthetic or setting up automated review requests, their agents were proactive and responsive throughout.

Moreover, the integration with our e-commerce platform (we use Shopify) was seamless, thanks to their expertise and thorough understanding of the platform's capabilities. This integration has significantly boosted our ability to collect and display customer reviews directly on our product pages, which has had a noticeable impact on our conversion rates and customer trust.

Another aspect worth mentioning is the analytics and insights provided by Yotpo's platform, which the agents helped us interpret and leverage. These insights have been instrumental in understanding customer sentiment and identifying opportunities for improving our products and services.

Overall, I highly recommend Yotpo's agent services for any business looking to enhance their customer feedback strategy. Their knowledgeable agents, combined with robust tools and seamless integration, make Yotpo a valuable partner in driving customer engagement and growth. Doner P was very helpful in helping me . Thank you

ForestLeafus
美國
使用應用程式 大約2個月
Yotpo 已回覆 2024年8月19日

Thank you for such a comprehensive review! We’re delighted to hear that Yotpo’s agent services, including Doner, have been instrumental in optimizing your setup and integration. It’s great to know that the support and tools are making a positive impact on your business. We appreciate your recommendation and look forward to continuing to support your growth!

2024年11月15日

Great support.

Tuju
羅馬尼亞
使用應用程式 3天
Yotpo 已回覆 2025年1月25日

Thank you for your review!

2024年3月18日

So far so good. What I like about Yotpo is that unlike other review apps, it sends review requests to new customers who have never interacted with my store before. With other apps, I have to ask the customer to resubscribe for them to receive a review request if they have already unsubscribed to emails from these apps.

The customer service has been great as well. Especially Ruzsel J who installed a code for me when I told him that I was at my wits' end about something.

Quikmat
澳洲
使用應用程式 10個月
Yotpo 已回覆 2024年5月24日

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

2024年4月11日

Does exactly what you need the app to do. We needed to transfer some reviews and John G was such a rockstar. He was really speedy, clear, and responsive. Most of these stars are for John ;)

NUFS
美國
使用應用程式 接近4年
Yotpo 已回覆 2024年5月24日

Thank you for sharing your thoughts with us!