Yotpo Product Reviews & UGC

Reviews and Q&A are ok but you can get the same for MUCH cheaper. UGC does not have an easy to use interface...much better off with Foursixty for Shoppable Instagram. Reps take weeks to get assistance

Don't do it!! If only I had read all of the negative reviews before getting roped in. They now have me stuck in a $10k/yr contract and are trying to squeeze me for more money just because I have localized my international stores with the proper .ca .com.au .com.uk etc....I can get most of the features with other review companies such as stamped.io for under $100/month. I'll have to wait out my contract and then figure out how to get my reviews all transferred if possible. WHAT A HUGE MISTAKE!!

They rope you deeper and deeper into an abyss of fees. YOU CAN'T CHANGE THE COLOUR OF YOUR BUTTON IN YOUR EMAIL without the Email Template Editor, which is only available on Premium Plans. We were paying $299/month and we could not change the colour of an email button?? The support is good, but you have to stay on them. They tried to blame my theme for some issues when the theme was Testament, a pretty major theme on Shopify. I stuck to my guns and eventually got some CSS from them that solved my problem. Shogun integration is not as seamless as they say it is, but it does work with some help from support. It's a lot of money, so I expect an easier experience than I've had thus far, and as I've gone into a deeper dive, it seems VERY APPARENT that anything lacking is lacking BY DESIGN! To get you roped into deeper and deeper monthly fees. STAY AWAY! They were once good, they are now GREEDY and terrible. I honestly feel bad for their customer support team.

Avoid this app if you ever want to grow your business to more than 25 orders a month. Seems like others have the same issue. Yotpo starts off with a free version then try to pressure you into a huge contract! Way too expensive. They want to bill me over $1000 a month for this app when shopify has one for free that offers Google SEO. They charge you for every email that goes out. If you have integration to other online stores through shopify apps you are billed for those emails as well even though the customer did not order on the shopify site. Google offers free product review star ratings, but if you want to have your yotpo product reviews (not site) to show up then they make you buy their pro version. That is 8k up front for the year. They will say well it's 15k but we are giving you a deal. Alternative is to add something much less expensive like trust pilot. You will spent a fraction of what YOTPO pushes you into without any contract. Go with TrustSpot and the google app and your costs will be a fraction with the same results.

If you don't pay a lot which I don't because I use the FREE version don't expect much. At least I have moderation. But it's December and no reviews are showing on my website since October !! Boo hoo. I hope you fix this soon.

The product is decent, but if you need support, they will jack your site up. They worked on my site yesterday and broke a bunch of stuff, now nobody is responding. Do not waste you time on these guys, it is only good until you need support, then you are screwed! WASTE OF MONEY!!!

There is a 500 error and I can't install it

We loved using the "forever free" plan for Yotpo for the past year. Turns out "forever" didn't last too long. What a lie. I just got an email saying they are getting rid of our free plan and will switch us to their "new" forever free plan which eliminates almost all the functionality of our current plan. If we want to keep the functionality we currently have, we will have to pay $500 per month. That's more than 2x as much as our entire shopify plan. I'd be willing to pay something, but this is ludicrous. Yotpo's pan is to get you hooked then screw you.

This app is ok but the service sucks!! It crashed I been waiting two weeks for help know one ever helped me and I'm paying for the app

Writing a review to warn other store owners. Please look for alternatives prior to installing this app.

We used Yotpo for years, but their pricing keeps going up, customer service is extremely slow and most of the features that you actually need will cost you hundreds, if not thousands a year.

I get it that their business model is for large stores (Shopify Plus customers), but thats not where it started and the costs of running it is prohibitive for most business. Since when having a review system should cost you MORE than what you pay Shopify itself? As another review highlighted, you could hire a full-time freelancer for the kind of plans they have. Thanks but no thanks.