Yotpo Product Reviews & UGC

It's okay....but I'm not sure if it is worth the amount of the paid plan.

Overall pretty good - reached the max on my plan very quickly so was a bit confused when I reached the max again quickly on the next plan up, but had it explained by customer service clearly and quickly. Will continue to use.

LOVE this app. there's nothing like word of mouth to build consumer confidence, and this app works perfectly!

The customer support is very good, my issue was dealt with quickly and was resolved for me straight away

Just started using the app, that's why I only gave it 4 stars, but so far so good and I love the chat feature, takes the stress out of not knowing if you will be able to reach someone for assistance. Mary Ann was a great help!

Thank you Aviel for all your help! Your prompt responses to the many questions I had were greatly appreciated and so easy to implement ! YOTPO is definitely the BEST review app for my Shopify store!

Yotpo is easy to set up and simple to use, but in those odd cases where you need a little help, Yotpo's chat support is just a click away.

We're running into a lot of issues with an older theme and Daniel P, a member of Yotpo's technical support staff, has been a real lifesaver.

Have only just installed the app, so far, so good. Ronel was very helpful with queries when setting up. Dropped review to 4 stars...it seems I skipped a step upon set-up to automatically send review requests to my past orders (I.e. those prior to integrating Yotpo). Eunice was so helpful, stuck with me and arranged for the past order review emails to be sent. It took 3 weeks for the root of the problem to be identified and resolved. I feel either the instructions need to be clearer, or there needs to be the option to send them mails once someone has set up their account so that if the step has been accidentally missed, someone can go back and send them mails. (I must note I am on the free account, for now)

Wonderful experience and VERY helpful service by Ruzsel John N .. took the time to personally upload my .csv file and fix any of the issues!! Wonderful support team!

John B was helpful whenever I have questions regarding this product. Hope to continue getting him as my support rep!