評價 (7,059)

整體評分
4.8
各級評分數量
  • 91% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2021年10月2日

Lemuel from Yotpo is an absolute legend and helped me install the app correctly. Highly recommended!!

HealthTwin Supplements & Vitamins
南非
使用應用程式 1天
編輯時間:2016年8月29日

We use Yotpo, and pay the (very, very expensive rate) for their Powerhouse Plus plan.

Here's the most important thing you need to know: they don't actually support inline SEO with Shopify. It's one of the biggest features of the Powerhouse Plus plan offers on their website, and there's no mention of it not working with Shopify. It wouldn't even be that hard to implement - they'd just need to tap in via the Shopify API and put the review data in a metafield, then have some code to render it in the product.liquid template, then have that block replaced when their javascript code renders the full review functionality.

Their customer service people are well-intentioned, but the corporate/billing department is difficult and apparently don't particularly care about making customers happy. For example, they refused to move our billing back by a week even though they enabled our Powerhouse Plus account on the wrong email address initially.

Their dashboard and website also looks like it was designed in the early 2000s. For a product that costs so much, it's kind of disappointing. Apparently there is a redesign in the works.

The sales guy who we worked with was overly pushy and didn't seem interested in answering my technical questions very thoroughly.

But here's the upside: at the moment they're the only service that offers Product Listing Ads and Seller Ratings, as well as a Q&A feature. So I gave them two stars for that. Until someone else brings out a competitive product, they have a de facto monopoly on the space, so I can't really complain too much.

I'll update this review if any of this changes.

Repeaterstore
美國
使用應用程式 大約1個月
2023年10月19日

Yotpo Product Reviews & UGC has a fairly user friendly interface that's easy to get around, and their customer support staff is great! Warly S, one of their customer support agents responded and helped with my inquiry quickly and professionally.

Restaurant Equipment Supply
美國
使用應用程式 1天
Yotpo 已回覆 2023年11月28日

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

2019年12月30日

Needed help transferring from our site to Shopify. They were a big help in mantaining our review integrity!

DD26 Fishing
美國
使用應用程式 1天
Yotpo 已回覆 2020年1月19日

Thanks so much for your review- happy to hear our customer support team was able to help get everything up & running smoothly!

2023年3月14日

Doner was very helpful with the setup of this app to my store. Very quick and effective customer service!

Rella
美國
使用應用程式 1天
Yotpo 已回覆 2023年3月15日

Thank you for writing a review — we value your feedback.

2021年11月4日

I used this app on a previous ecommerce platform and Mark, my Growth Support Hero, helped me remap my old reviews to the new platform and website. He was really helpful and made sure everything looked 10/10 in the end. Really happy to have this app as a part of my website and the support team that is behind it!

Recandledkindled
美國
使用應用程式 1天
2022年11月14日

awesome customer service! very happy so far. I reached out with a few questions, and they helped out right away.

funner surf
美國
使用應用程式 1天
2023年1月6日

There are some problems with the settings. The live agent took care of it right away and was easy to talk to.

TEDDYBOB.US
加拿大
使用應用程式 1天
Yotpo 已回覆 2023年1月18日

Thanks for your feedback, we really appreciate it.

2016年10月13日

The app would be great if it worked and if support assisted in getting it to work, ive spent the last month trying to get through yotpo support and no luck

Akan Organics
南非
使用應用程式 28天
2021年4月16日

Service client au top ! ils ont répondu à ma demande rapidement et avec efficacité. Franchement rien à dire

LA FOLIE DU BAVOIR
法國
使用應用程式 1天