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New to Yotpo and had a little issue importing reviews from my previous app. Manny was so helpful. Great service.
Kenneth John was quick, patient and very helpful with my queries. He also answered all the questions I had, I really appreciate it!
Simoun Francis S was incredibly helpful and patient. He helped me get the review section onto my store when I couldn't figure it out. Great customer service and again I'm grateful for Simoun Francis S!
This is one of the worst SaaS platforms I have ever used. Full of bugs. Doesn't connect properly and support isn't that helpful either.
Thank you for sharing your thoughts with us — we're sorry to learn that you were experiencing issues on your end. According to our records, our team has been in touch to help rectify the issue. If you have any questions or concerns, please don't hesitate to reach out.
DO NOT INSTALL THIS APP! Once you do a mistake, it is done. The app will not fix it anymore. In fact, I have uninstalled the app and it is still running on my website, and I have no idea how is that even possible. Just forget it about it. Completely irresponsible team behind this app.
Elite customer service from Eduardo! Tackled my issue head-on without any reserves. Thanks again mate!
This app is violating the GDPR. Very sneaky. I installed it and was welcomed by a pop up saying "thank you for installing, we now have access to your customer base and we have the liberty to email them". I had contacted Shopify support and their support thrice and they still have not undone this.
Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us. We do want to clarify that Yotpo is committed to the GDPR and our platform is fully aligned with the global privacy laws. Please see our privacy guide for more information - https://www.yotpo.com/yotpo-privacy-guide/
During installation we allow our customers to send up to 200+ extra review requests to past customers, in addition to their automatic review requests which will be sent to future shoppers. Note that the emails that are sent are from your behalf and based on your customers' consent to receive emails from you.
Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.
Service team at Yotpo is super helpful! Love the product. Has really helped us understand our customers and share their stories.
Thanks for your feedback, we really appreciate it.
Eleen was extremely helpful when helping me export all of my reviews! Thank you so much! My favorite review app!
This is a great app very useful to our shops!