Yotpo Product Reviews & UGC , 6,425 則評價
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Be careful when you install, Yotpo will automatically start sending orders VS taking you through a setup process where you can customise how customers will receive reviews etc...
Before I knew it a day had passed and the platform had already sent 80% of my monthly quota within a day. I sell products that need more time to review vs. their 14-day default flow. Not the greatest start for those businesses that have a backlog of orders requiring reviews.
When you install make sure you go straight to the left-hand navigation and find "Review Request Flow" and deactivate the 14-day post-process flow they automatically start on your behalf. To do this, navigate to the three horizontal dots, left-click and hit the 'deactivate' button. The flow will stop and then you can customise what you need to customise.
I know the platform will be great yet I find it strange it just starts sending reviews without a user setup process.
We appreciate your feedback and apologize for the inconvenience. We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user. We are sorry to hear this didn't go as expected. If you're experiencing any other issues, please let us know — we're happy to help!
Apologies, this is not a review. I need support, but I already uninstalled the app, so I don't know any other way to get in touch.
I've uninstalled the app, but on my websites product pages there is still a line (just underneath the product title) with stars and a number for the number of reviews. When I installed the app a year ago I remembering asking Yotpo for help so that it would show up there. But since uninstalling the app didn't remove it, I need help from support to remove the code they added.
I hope I've explained what I need as clearly as possible. If not, please reach out to me, or let me know when the code has been removed. Thank you in advance.
I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.
Thank you for sharing your thoughts with us!
app ok. Still didn't record results A bit expensive. Good customer service
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Thank you for writing a review — we value your feedback.
the app is good. tyring to do anything on the app is complicated. chat support is usually helpful. but not always
Ronel R. helped me with my carousel today. They are really nice and helpful. I use the chat to get help.
Recomiendo esta aplicacion, ya que es muy completa en cuanto a funcionalidades. Pero considero que es un poco dificil de instalar.
De todos modos, la asistencia es genial, te ayudan en instalar todo y dejan el widget funcionando.
Thanks for your feedback, we really appreciate it.
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New to the app but customer chat is an awesome and fast response. cant wait to explore more features
There's some parts of the application that can use enhancing. For example, the coupon option to be conditioned to send out only following specific emails. It seems odd that there is not setting for this condition. As well, it would be helpful to have the app pick up on where the customer is in the email request flow. I'm having to manually cross reference the email list to ensure that all customers have received the follow up reminder emails - seems very inefficient. Customer support was amazing though! Keith was very helpful and supported with me with my inquiries on several different occasions. 5 STAR for customer support.