Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

January 18, 2024

Arven was super helpful and resourceful!! He helped me import my reviews successfully in no time!! Highly recommend him!!

ieriasnama
United States
About 1 month using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you!

February 22, 2024

fantastic app for taking feedback from customer's,, and vaey nice support from Joian Z.. 5 star

Scenic Belle
United States
About 1 month using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

December 13, 2023

John Ruzsel did a great jo of helping me to get my carousel of products on my website and providing me the information i need. I work with multiple platforms and Yotpo agents are the best i have ever worked with.

Witchy Pooh's Exotic Teas & Herbs
United States
11 months using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

January 7, 2024

Too quick for me lol. They service was great and quick. I am using Yotpo app and that's perfect thank you Ruzsel

Essentique
United States
5 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

December 29, 2023

Rhenant was very helpful is getting me set up with this. Great app!

The Fine Home Studio
United Kingdom
8 months using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

November 28, 2023

Excellent app and excellent customer support. We've been using Yotpo for probably 8 years and highly recommend. Shoutout to John G who patiently answered every question I had about integrating with our new website today.

Blowfish for Hangovers
United States
Over 7 years using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

February 12, 2024

I just installed the app recently, and I had a bit of trouble setting it up. However, Ruzsel J, was extremely helpful and fixed my concerns in less than 5 mins. Very proactive customer support.

olarsgrace
United Arab Emirates
About 14 hours using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!

December 28, 2023

Rhenant is truly exceptional! His patience and assistance were invaluable in resolving the issue. I highly appreciate his outstanding support.

GRAY MATTERS
United States
About 3 years using the app
Yotpo replied January 19, 2024

Thank you for sharing your thoughts with us!

January 11, 2024

Yotpo is great. It's easy to use and their help chat is quickly and thoroughly answer your questions. highly recommend!

Flirty Soap Co.
United States
2 months using the app
Yotpo replied January 19, 2024

Thank you for sharing your thoughts with us!

February 24, 2024

Very fast to respond and set up for me

SLIMTOX Aotearoa
Australia
26 days using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!