Yotpo Product Reviews & UGC , 5,896 reviews

Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
August 23, 2016

I used the app with Magento and liked it. Trying to use it with Shopify, but can't get any customer support. Submit a ticket, wait up to a week only for them to respond with the same answer (click this article for help) over and over.

I don't think they have anyone doing real tech support, just someone checking e-mail from time to time to copy and past "standard responses."

Support was good when I used with Magento but now seems to not exist...very disappointing.

One Fur All
United States
Time spent using app: 27 days
Edited September 30, 2016

Way expensive if you want to see real SEO or google results. The "publish to website button" its difficult to use.

The plans beyond basic absolutely ridiculously priced!!!

Buddhapants 2
United States
Time spent using app: Over 2 years
Edited August 8, 2016

Free plan is convenient way to gather some reviews but beyond 50 reviews you'll be looking at absurd pricing (min $5K annually) with no way to trial the premium features. They may be great but I'll never find out since there is no trial.

Primary beefs

- Annoying that prices aren;t stated on an available page, you are forced to take a sales call
- Prices are presented as monthly, but since they only bill annually, I perceive it as a smokescreen to real pricing.
- No trial - If the product is so great, why do I have to spend nearly $5,000 ($399 monthly X 12) to “test” ROI?
- the free version does not do anything I can't do with competeing low cost software, so I would suggest you start with something else rather than switching when you hit 50 reviews

Soyoung Usa
Time spent using app: 7 months
July 28, 2016

Yotpo is one greedy company. They suck you in with the "Free" card and then if you want any of the extra features it turns into big bucks and a year contract. On top of the big bucks, they limit how many reviews you can request and then you have to pay an overage fee per review. Save yourself some time and money and go with the Shopify review app.

United States
Time spent using app: 3 months
July 28, 2016

Yotpo sales had enough time to call me multiple times, but I hate it when installed there is no email/ chat or phone support available. I am waiting for 3 days for a response from the contact form, and the app is not doing well.
Have an app, have support, period.

United States
Time spent using app: 8 months
July 23, 2016

Literally the only app that doesn't disclose pricing. Support takes about a month to respond as well.

Glacier Nutrition
United States
Time spent using app: 4 days
July 15, 2016

Horrible customer service, horrible response, they blocked me from all social pages, they charged me after I cancelled the account, I had to call and cancel again and they promised it was cancelled and acted like I was the moron. I'm still getting emails saying I'm going to get charged overages etc because I've exceeded my limit. HELLO I CANCELLED MY F@#$%$# ACCT and uninstalled the stupid app. You Morons get your ASDFASDGASDF$TW$RT together!!!! YOUR APP SUCKS YOU WANT $300 A MONTH TO DO WHAT Product Reviews by Shopry will do and do BETTER for just $30. Do not use this app. use Shopify Reviews and then install SHOPRY Product Reviews Addon App. It's $30 instead of $300, they have great customer service unlike these jerks and they have more robust features. YOU SUCK YOTPO YOU FREAKIN SUCK!!!

Create R4u
United States
Time spent using app: Almost 3 years
July 1, 2016

Not happy. While using Yotpo for free before they changed how their app works, I collected 6 reviews. But, that's all the app could do. Collect reviews and nothing else. If you want everything else, it's something like $300 per month. Disappointing. I wanted to learn more about their pricing structure, but instead, they want me to talk to some random guy over the phone to talk to me about how Yotpo can benefit my shop. Well, of course it would benefit my shop. It's just TOO EXPENSIVE. Make the pricing structure public for crying out loud.

Black Pearl Candle Co
United States
Time spent using app: About 2 months
June 30, 2016

Very disappointed in the price structure - $4000 a year for small business is just not doable.

United States
Time spent using app: About 3 hours
Edited August 18, 2016

Great app. Only complaint is that it costs way too much to do things that should be basic functionality such as Q&A and commenting.

EDIT: Changing our review from 3 to 1 star. Yotpo's service has decreased dramatically.

They told us we could upgrade to a $49/mo. plan to enable commenting on reviews. What they didn't tell us was that this would cap our MAPS at 150/month.

Also, customer service is extremely slow and they've outsourced it so that you only get emails at 1AM and have to wait 24 hours to get a response.

Very disappointed considering we've been using this app for over a year now and this is how we are treated.

We will probably uninstall soon and move to a better competitor.

Stone Bull Fight Club
United States
Time spent using app: Over 1 year