Reviews (7,107)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

August 4, 2019

I love this app and have had it for over 2 years now. I recently upgraded the plan and needed help with a few things and the online chat feature has saved me a lot of time.

Wondermade
Australia
About 3 years using the app
Yotpo replied August 5, 2019

Thanks for the awesome review, Wondermade! We love hearing from our happy customers!

June 11, 2013

Wow! This little app has been absolutely terrific for our Shopify store. We love that it can be nicely customized and new features are being added. Fantastic!

Alima Pure
United States
About 3 years using the app
September 25, 2023

We'd recently switched to a new theme for our website and weren’t able to get the reviews from our previous theme to show on our site. Rhenant did an amazing job at reinstalling the app and keeping all our reviews from our previous theme. Thank you again!

Down to Earth Beauty LLC
United States
About 3 years using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

March 6, 2021

I needed some help to fix the reviews snippet on my website and Junalou did a fantastic job. He is very knowledgeable and could find and fix the code within my theme. He assisted me with everything I asked and his service was truly amazing.
I really appreciate that yotpo has such valuable team members providing great support!
Thank you, Junalou!

Mindfulness-HOP Activewear
Spain
About 3 years using the app
September 14, 2023

Big shout out to Rhenant at YOTPO who did a great job helping to resolve a problem with my reviews. Rhenant fixed it quickly and accurately! Thanks - much appreciated!

SteadyStraps®
United States
About 3 years using the app
April 29, 2014

Great app. Definitely saw an increase in sales with this one.

The Anniversary Co
Canada
About 3 years using the app
March 10, 2021

Very useful app for bringing together customers and website performance through reviews, while also helping SEO at the same time. Quality help if needed through the chat system as well, from people like Noren!

JaneAusten.co.uk
United Kingdom
About 3 years using the app
May 1, 2013

Our customers had amazing things to say about Turtlebacks, but we had no way of capturing and displaying their feedback. We were simply waiting until someone provided unsolicited feedback and manually putting it online. Unfortunately, people rarely provide unsolicited feedback. And manually adding feedback online is cumbersome and inefficient. Then I found Yotpo. I am not a developer so it was a pleasant surprise when I was able to quickly and easily set up the app. But that surprise pales in comparison to my experience with their customer service. Dov and the Yotpo team have been there for us every step of the way. Great apps are scarce and good customer service is rare. Imagine finding both in one place! Since installing Yotpo, we seen an increase an increase in sales because we’ve been able to stay connected with existing customers and provide trusted testimonials to prospective buyers. Yotpo has literally automated our word of mouth marketing. Oh, and it’s FREE! www.turtlebacks.net

Turtlebacks
United States
About 3 years using the app
May 31, 2021

Good product, Helpful and nice support from Ed. Helpt me on my issues, and gave me the direction were to solve the rest. Thanks!

Nygaard Bad
Norway
About 3 years using the app
Yotpo replied June 1, 2021

Thank you for leaving a review, we appreciate it!

February 3, 2022

Eunice helped me quickly and efficiently solve my issue. I needed to get yotpo re-integrated with my Shopify site and she was able to update the code to make it display again. Very helpful!

Snickers HI Protein
United States
About 3 years using the app