Reviews (7,107)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

June 29, 2016

Yotpo was very easy to install and use. It integrates seamlessly into my Shopify store. I would definitely recommend it to other users.

1bigcookie Com
United States
About 3 years using the app
February 12, 2021

This app works great but what is even better is the customer service from Manny. He was such a help to navigate me through using Yotpo the best way possible. He communicated very well and understood the issues. He then worked his butt off to fix the issies and didnt stop until they were fixed. I like the app but having people like manny to help customers is what really seperates this company from the rest. Give this man a raise !

VORG SUPERSHAKE
United States
About 3 years using the app
Edited May 10, 2021

Ronel was SO patient and helpful with me in some formatting help I needed for our reviews page. I really appreciate when platforms provide customer service over email and chat vs. just sending me a documentation link :) Ronel went above and beyond! 10/10

aila
United States
About 3 years using the app
August 11, 2017

Great job at Yotpo! Good customer service and helpful results. We will keep on using this service.

Mova Cycling
United States
About 3 years using the app
Edited March 24, 2016

I love the Yotpo review app! It has been very helpful for my business. It's easy to use and we are effortlessly collecting a ton of reviews. Thanks Yotpo! Please check out my cool & meaningful multicultural online store. www.MixedNationStore.com

Mixed Nation
United States
About 3 years using the app
November 14, 2023

We've been using Yotpo for a couple years, and I am really positive on it lately. The new 3.0 widgets are sleek and fit well into your brand template. John G. did a phenomenal job installing for us. Only thing to note: the marketplace syndication with Walmart is a work in progress.

American Hospital Supply
United States
About 3 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

March 19, 2020

Amazing app and excellent support. I had a question about adding additional functionality to the reviews badge on mobile and they sent me a customized line of code that did exactly what I wanted within minutes!!

Grain and Gold, LLC
United States
About 3 years using the app
Edited August 23, 2022

We will certainly pay the subscription once we make more sales in future. We appreciate the support even as an unpaid customer Mary Ann dealt with my query swiftly. This is how you do long-term business. Well done Yotpo. We are now on subscription, thanks to Rayne for assistance on coding and Hazel for the induction call.

EF Skin
United Kingdom
About 3 years using the app
Yotpo replied February 10, 2021

Thank you for your review!

May 6, 2021

Eunice and Mark we excellent. Still figuring out some issues with old broken urls, but they have been super helpful and responsive. Should give them a raise, or at least a pizza for lunch. Have had a great experience with Yotpo and look forward to future integrations and features. Thanks, the Cycleboard Team.

CycleBoard
United States
About 3 years using the app
July 14, 2023

Definitely on the pricier side for this app, but the customer support for product review. John G the customer support was great with helping me migrate my reviews

Ten/10 Apparel
United States
About 3 years using the app