Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable widgets, powerful analytics, and efficient customer support. Unique features like in-email reviews, live chat support, and the ability to push reviews to social platforms are well-received. The app is scalable with different price points and retains reviews when migrating from other platforms or themes.

May 22, 2020

Brilliant customer service - Jo Lorenz spent ages fixing some tricky coding we couldn't do ourselves to get everything settled into our website in the right places, and our reviews are coming in steadily. The photo feature is a great addition too.

Tovi Sorga
United Kingdom
Over 3 years using the app
Edited June 3, 2021

Gimbert from the chat support assisted me in a matter of seconds and resolved the issue almost as fast. The app is very easy to use and if I need or don't understand something, they solve it really fast. We've not been using the app for so long but this our experience so far! Thank you Yotpo team members for always being so effective :)

Maya Lumbini
Spain
Over 3 years using the app
February 1, 2022

Gimbert was super quick to help me get my widget back up on my site with our new theme we added. Love Yotpo!

Little Hooligans Co.
United States
Over 3 years using the app
September 15, 2020

Great support ! The team is really quick to find solutions and to guide you through the different functionalities

Zeste
France
Over 3 years using the app
Yotpo replied September 16, 2020

Thanks so much for leaving a review! We're happy to hear you're enjoying Yotpo.

June 21, 2021

Great app and the customer service is really good - quick and helpful responses that solved my problems. Would recommend.

Juni Cosmetics
United Kingdom
Over 3 years using the app
January 22, 2018

Great app and great customer support form Dana Shamir. Thank you for the great work

Vardox Pbc
South Africa
Over 3 years using the app
February 14, 2022

Great app and great support. Eunice P helped me fix an issue I had with the theme widgets quickly and effectively.

Liloo Signature
Canada
Over 3 years using the app
Edited January 19, 2022

I'm using Yotpo primarily as an excellent review app with automatic review reminder emails. I've seen it in various Shopify stores that I like, so I thought I would use the same. I had an issue getting it set up, as the theme I had chosen for my site (Simple - free Shopify theme) was cutting off part of the CSS for the reviews widget on the product pages. We aren't sure why that happened but support was able to help me get it fixed and it works great now! Set up was fairly simple though in all other regards. Thanks to Yotpo's support for the great customer service. I'll be a long time customer. UPDATE: I updated my theme and Gimbert helped me fix a quick issue fast. Great support! Thanks. ANOTHER UPDATE: I updated my Turbo theme to use the 2.0 features and Nick S hooked it up and fixed some minor issues for me. Thanks!

Ardent Patriot Apparel Co.
United States
Over 3 years using the app
Yotpo replied November 12, 2019

Thank you so much for taking the time to leave a review! Happy to hear our support team was able to help get everything up and running smoothly and you're enjoying Yotpo.

Edited June 29, 2020

I've just started using the Yotpo App and was struggling with code and had some social questions. Leizel really helped me get the answers I needed and put the code where it needed to be and explained how and why it was in that location.

Kids Who Shine
Australia
Over 3 years using the app
October 10, 2018

This app does everything that it promises.. and the customer service is great. I was having trouble integrating my reviews directly onto the product page and sent a note. Maria helped me out, and they did it for me. Very happy. We've been using Yotpo for over 18mo, and plan to continue indefinitely.

Hip Mommies. Carefully curated. Thoughtfully designed, responsibly made.
Canada
Over 3 years using the app