Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited December 12, 2023

Joian Z was amazing at helping me solve an ongoing issue we had!

LINNÉ
United States
About 3 years using the app
Edited March 7, 2024

Excelente atención de soporte, resolvieron el tema en cuestión de horas. Estamos muy contentos con esta app y su servicio al cliente.

Vinos El Cielo
Mexico
About 3 years using the app
September 21, 2021

The app has been great for our business, and the customer service is excellent when we switched to a new theme and ran into some problems with how the reviews showed. Rinu was great at investigating and finding the problem and corrected it for us right away.

Hail Merry
United States
About 3 years using the app
November 17, 2018

I have always had a positive experience with Yotpo and have always been able to receive great support when needed.

The Goodnight Co.
Australia
About 3 years using the app
September 16, 2016

There is nothing quite like the thrill of getting your first 5 star review, and Yotpo automates the review collecting process so that it's easy to get them. There were a few minor set up issues, but their account management team is great to work with, is very knowledgeable and is quick to help make sure you are on track. I love the automation that allows you to automatically have reviews post to social media. Overall a great investment so far.

Newzealandsbest
United States
About 3 years using the app
January 12, 2021

Diane was great she basically fixed all for me! The app looks great! Waiting for those reviews to start pouring in.

Cloudnola
United States
About 3 years using the app
Yotpo replied January 14, 2021

Thank you for leaving a review. We're glad Diane was able to assist you with everything you needed.

February 23, 2016

Excellent tool. Simple seamless integration, and configuration.
Easy to use, and it gets easier to use every day, with so many excellent new features.

Ninostyle Com
Nigeria
About 3 years using the app
July 11, 2013

Excellent application. Does what is says it does. Other customers are able to see reviews left by other customers. It promotes sales.

ZASTTRA.com
South Africa
About 3 years using the app
November 4, 2019

The help team was super fast and super helpful! I love this feature on my website because I feel like it gives customers an insight into other people's experiences with the products. I am very happy with this app and the helpful team behind it. Thank you.

Forever Soles
Australia
About 3 years using the app
Yotpo replied November 12, 2019

Thank you so much for your review. Happy to hear you're enjoying Yotpo and our support team is hitting the mark!

Edited March 5, 2019

It is easy to install and set up, and has thus far fetched us quite a few reviews. I wish the free version was a little more versatile or the paid versions cheaper, but I am pleased with the app and how it performs. I recommend to anyone looking for reviews within their site. Support for Yotpo is also excellent, after updating our site and losing the install, Justine fixed us right up and had back up and reviewing in no time. Highly recommend.

Artesanos Design Collection
United States
About 3 years using the app