Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

April 29, 2014

Great app. Definitely saw an increase in sales with this one.

The Anniversary Co
Canada
About 3 years using the app
March 10, 2021

Very useful app for bringing together customers and website performance through reviews, while also helping SEO at the same time. Quality help if needed through the chat system as well, from people like Noren!

JaneAusten.co.uk
United Kingdom
About 3 years using the app
May 1, 2013

Our customers had amazing things to say about Turtlebacks, but we had no way of capturing and displaying their feedback. We were simply waiting until someone provided unsolicited feedback and manually putting it online. Unfortunately, people rarely provide unsolicited feedback. And manually adding feedback online is cumbersome and inefficient. Then I found Yotpo. I am not a developer so it was a pleasant surprise when I was able to quickly and easily set up the app. But that surprise pales in comparison to my experience with their customer service. Dov and the Yotpo team have been there for us every step of the way. Great apps are scarce and good customer service is rare. Imagine finding both in one place! Since installing Yotpo, we seen an increase an increase in sales because we’ve been able to stay connected with existing customers and provide trusted testimonials to prospective buyers. Yotpo has literally automated our word of mouth marketing. Oh, and it’s FREE! www.turtlebacks.net

Turtlebacks
United States
About 3 years using the app
May 31, 2021

Good product, Helpful and nice support from Ed. Helpt me on my issues, and gave me the direction were to solve the rest. Thanks!

Nygaard Bad
Norway
About 3 years using the app
Yotpo replied June 1, 2021

Thank you for leaving a review, we appreciate it!

February 3, 2022

Eunice helped me quickly and efficiently solve my issue. I needed to get yotpo re-integrated with my Shopify site and she was able to update the code to make it display again. Very helpful!

Snickers HI Protein
United States
About 3 years using the app
May 22, 2021

Great support service from Mark! He was really helpful when i was with troubles after changing my theme.

BreakingGreen
Chile
About 3 years using the app
Edited January 25, 2016

Yotpo has really helped us build credibility with new customers over the past couple of years. Reviews are easy to access for customers and being able to customize the reviews tabs and features is also nice.

Presh
United States
About 3 years using the app
Edited December 13, 2022

Every time I've contacted support they've been able to resolve any issues for me. Thanks Lemuel and Yotpo team

Roam
New Zealand
About 3 years using the app
February 27, 2014

We really like this app. The ease of use and all the great features make Yotpo a must have for any business looking to drive more business from their customers reviews. Highly recommended.

DownEast Vapes
United States
About 3 years using the app
May 25, 2014

Great app! Defiantly helped with sales. Plus its rad to see what our fans say considering our company is built around having a good time!

Skidmark Skatemag LLC
United States
About 3 years using the app