Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

July 14, 2022

Doner P. assisted me with getting my reviews to display on my homepage as well and throughout the site. I am not great with code/CSS so they did it for me. :) Doner is awesome and I hope to work this representative again!

D.U.A.
United States
About 3 years using the app
June 3, 2020

I have not been using Yotpo for that long but I am impressed with their customer service! Anne helped me get everything setup very quickly and it made things so much easier during the setup process. Thank you Anne!

Kiiing Creations
United States
About 3 years using the app
August 17, 2015

Amazing! Very easy to install with the idiot-proof step by step guide in the website! Once installed it automatically generated an email to my customers inviting them to create a review, which I found very handy.

Filipinochildrensbookstore
Australia
About 3 years using the app
June 29, 2016

Yotpo was very easy to install and use. It integrates seamlessly into my Shopify store. I would definitely recommend it to other users.

1bigcookie Com
United States
About 3 years using the app
Edited May 10, 2021

Ronel was SO patient and helpful with me in some formatting help I needed for our reviews page. I really appreciate when platforms provide customer service over email and chat vs. just sending me a documentation link :) Ronel went above and beyond! 10/10

aila
United States
About 3 years using the app
February 12, 2021

This app works great but what is even better is the customer service from Manny. He was such a help to navigate me through using Yotpo the best way possible. He communicated very well and understood the issues. He then worked his butt off to fix the issies and didnt stop until they were fixed. I like the app but having people like manny to help customers is what really seperates this company from the rest. Give this man a raise !

VORG SUPERSHAKE
United States
About 3 years using the app
April 5, 2021

After using the app for a couple of years, the customer service team has always been extremely nice and capable. My latest help request took two hours to fix with the help of Manny - Yotpo Growth Support Hero - when I alone spent days prior to find a working solution. Thank you for being super detailed and responsive. 10/10 customer service

myPanier
United States
About 3 years using the app
August 11, 2017

Great job at Yotpo! Good customer service and helpful results. We will keep on using this service.

Mova Cycling
United States
About 3 years using the app
Edited March 24, 2016

I love the Yotpo review app! It has been very helpful for my business. It's easy to use and we are effortlessly collecting a ton of reviews. Thanks Yotpo! Please check out my cool & meaningful multicultural online store. www.MixedNationStore.com

Mixed Nation
United States
About 3 years using the app
March 19, 2020

Amazing app and excellent support. I had a question about adding additional functionality to the reviews badge on mobile and they sent me a customized line of code that did exactly what I wanted within minutes!!

Grain and Gold, LLC
United States
About 3 years using the app