Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

February 12, 2021

Great app. Has given us more conversations :)
and the support has been superb. Thank you Mary Ann :)

SoftWash UK Ltd
United Kingdom
About 3 years using the app
February 3, 2023

Thank you Simoun Francis S for the speedy customer service. You fixed my issue in quickly and efficiently.

La Suite Skincare
United States
Almost 3 years using the app
Yotpo replied February 24, 2023

We appreciate your feedback, thank you!

May 3, 2021

I've been using Yotpo for a few years now. Their customer service has always been top notch. Sheen helped me recently with a review that wasn't showing on my review page. The fix was super fast after my inquiry. I highly recommend!

Brewtoria Coffee
United States
Almost 3 years using the app
July 27, 2021

Great app and great support. Would definitely recommend this to anyone looking for a great review app.

Gas One
United States
Almost 3 years using the app
February 22, 2021

Well functioning app. Customer service goes above and beyond what I could have asked for. Issues were delt with right away and they even helped me fine tune the theme so that the widget was easier to see.

Bevko Vitamins
United States
Almost 3 years using the app
Edited April 21, 2015

Best review app hands down for Shopify!

Oxygen Partial Pressure Sensor
Switzerland
Almost 3 years using the app
October 28, 2021

Eduardo was extremely helpful in adding Yotpo to our current theme. He did so without affecting the live site and gave me helpful instructions on who to talk to next.

Icky
United States
Almost 3 years using the app
June 18, 2021

Absolutely love this app, has some issues with getting it installed onto a new theme and the wonderful team helped me in a very timely manner - highly recommend this awesome app.

Aromama Apothecary - Sacred Self-care & Aromatherapy
Australia
Almost 3 years using the app
Edited June 8, 2022

Excellent customer support! We had a small issue connecting reviews with some of our product bundles, but Allen helped us find a quick, effective solution. Love this service!

Crew Bottle Co
United States
Almost 3 years using the app
Yotpo replied November 18, 2019

Happy to hear you're enjoying Yotpo! Thanks so much for taking the time to leave a review.

Edited December 22, 2023

12/22/23
A couple of quirky things were happening as a result of a new template we installed, but Doner was incredibly helpful; he dug deep to find the issues, got them fixed, and helped me understand the issue. Overall functionality is great and the service is top-notch!

12/29/20
Had some trouble getting the app integrated, and they were incredibly responsive and helpful. They took over the whole process and came back with a finished process. Awesome customer service.

Neo Bites
United States
Almost 3 years using the app
Yotpo replied December 31, 2020

Thank you for leaving a review. We're happy to hear you had such a positive experience with our support team.