Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

October 18, 2021

Very reactive and efficient service.
A support that listens and can make technical changes for you, I have already used this service twice and always satisfied.

MEUBLELUXE.FR
France
Almost 3 years using the app
May 17, 2021

We love Yotpo and Ed (from chat support) was such a huge help! Thank you so much, Ed. Best support we've had.

Baby Mama
United States
Almost 3 years using the app
Edited December 20, 2016

easy to use for me and my customers

Au Bon The
Canada
Almost 3 years using the app
June 26, 2021

I have a problem with my reviews which desappear when I have changed my theme. The yopto team from the chat was reactive and find a solution with me very quickly. I appreaciate their kindless and professionalism. Many thanks

BODHEA
France
Almost 3 years using the app
January 26, 2021

Love the app and how it optimizes my website by integrating with my other apps. The customer service has been fantastic. Thank you Yotpo Team!

Les CocoNuts
Canada
Almost 3 years using the app
Edited March 22, 2022

I just installed the app on my Shopify store and as it had been collecting reviews for some months I instantly had over 300 reviews that are good. I worked with Lemuel Yotpo to do this and that person was really helpful and they did all the work.
I just came back and worked with Nick and he updated my information and got the site in great shape. He was great to work with, really smart and fast and understood the changes I wanted to make

Haritaki Plus - Yogic Super Brain Food
United States
Almost 3 years using the app
May 8, 2020

Customer service team was great! CS team answered all my questions to integrate the appropriate features on my website. I would definitely advise everyone to use them.

ShopMyWishLists
United States
Almost 3 years using the app
May 21, 2021

Very happy with the functionalities of this app and more importantly the customer service. They go above and beyond in making sure you are taken care of. The customer service agent, Junalou, was extremely helpful and made sure my issues were resolved.

Wallet Junkie
South Africa
Almost 3 years using the app
October 26, 2021

Was having some widget re-install issues after I changed themes - but support (Jeorge) responded quickly and got my reviews back up and running. Thanks so much!

Ten2Midnight Studios LLC
United States
Almost 3 years using the app
February 10, 2020

Absolute awesome app.
Super support!
Highly recommend every shop to use Yotpo for collecting reviews.

Struggle Sportswear
Sweden
Almost 3 years using the app