Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

October 15, 2019

Just started to use it and needed to contact Help Center. Had Eric Alcoseba, a Yotpo Growth Support Hero, very responsive and efficient ! Great Job !

Belle de Jour Cosmetic
Thailand
Over 2 years using the app
Yotpo replied October 28, 2019

Thank you so much for taking the time to leave a review, we're so happy to hear you had such a great experience with our team!

September 27, 2021

Jorge provided us with the best customer service! So patient and extremely helpful! We had an issue with our theme change over and he assisted us in getting set back up.

The Perfect Hoop
Canada
Over 2 years using the app
November 25, 2021

MANNY T. was awesome. Help me with my concern & gave me EXTRA advise on what my store needed. He was really quick and responsive. Excellent service. 5 STARS TO MANNY T !!!!

Collect Moments
United States
Over 2 years using the app
June 19, 2021

Ed helped me import site reviews collected via email. Simple and easy process. Thanks for your help Ed!

B L A E K
Australia
Over 2 years using the app
September 16, 2022

Great app, and the service agent Sugar is very nice patience and knowledgeable, guide me step by step to setup the widget.
Thank you so much!

Baofengradioca
Canada
Over 2 years using the app
March 25, 2023

Its a great app, the customer support is amazing, Allen M helped me resolve my technical issue within seconds over chat & I loved the customer support experience, would recommend the app :)

The Ethnic Label
India
Over 2 years using the app
January 9, 2023

Excellent app and customer service. Fast help with any issues setting it up and the reviews automatically roll in from my customers. Top notch! Thank you for helping me grow my business!

Iron + Pearl, LLC
United States
Over 2 years using the app
Yotpo replied January 17, 2023

Thanks for your feedback, we really appreciate it.

June 22, 2020

A very helpful app with great support. Recommend to everyone who need an easy way to build a social proof

AUMI 4
United States
Over 2 years using the app
Edited August 6, 2020

Amazing support team, got the changes and edits I needed within 1 hr with special coding needed to accommodate my theme page.

andLAB
United States
Over 2 years using the app
October 30, 2019

I love Yotpo. The app is super easy to use and the support staff is very knowledgeable. Every time I call in her help they are right there to walk me through any questions. Highly recommend this app

Buck Bone Organics
United States
Over 2 years using the app
Yotpo replied November 4, 2019

Hi there! Happy to hear you're enjoying Yotpo, thank you for leaving a review!