Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

July 30, 2014

Single-handedly the most beneficial app. We have a whole page dedicated to reviews- Potential customers LOVE it!

District Grain
United States
Over 2 years using the app
March 5, 2018

We just upgraded from Shopify Reviews to YOTPO and it's been GREAT! Customer service is excellent! Dana helped us transfer all our reviews into the YOTPO and the installation was done in a few hours. We are already seeing the great results of this app and our customers seems prefer this way of submitting reviews, as we are getting way more reviews than before. The star-rating on Google search is very important to us, as we have almost only 5-star reviews. Overall we are really satisfied with YOTPO and we are excited to be growing with them!

Honeygirlorganics
United States
Over 2 years using the app
Edited March 21, 2024

a bit of a wait, but excellent once I was online with a chat with support!

Atreyu Running Company
United States
Over 2 years using the app
Edited June 9, 2021

Yotpo has been a great app for our DTC business. We have been pleased with the features and customer service provided to us!

NITRO Beverage Co.
United States
Over 2 years using the app
June 15, 2022

Helpful support from Sugar L over at Yotpo. App works great.\ and is way better than the Shopify app.

Traveler Guitar
United States
Over 2 years using the app
June 9, 2014

Super easy to use, increases client interaction and repeat sales. Great app!

American Parkour Store
United States
Over 2 years using the app
Edited December 23, 2019

So far the customer support has continued to be excellent. Glad to have them available to quickly sort and fix issues.

Update 3 months later - Easiest integration, friendly team and continue to provide an excellent level of support.

The Alchemist's Kitchen
United States
Over 2 years using the app
November 30, 2022

Very helpful and supportive, whenever I have any question or have any technical difficulties, they can help me right away.

Silkie
United States
Over 2 years using the app
January 20, 2022

So far the support is amazing! I haven't had the app for too long, but I'm sure with all the integrations it will be great. Thank you!

Bamboo is Better
United States
Over 2 years using the app
April 3, 2023

I thought that moving reviews from our old product to our updated products was going to be a hassle. Luckily Jeorge, was there to walk me through every step. I will be quick to ask for more help if I need it.

Stoble Coffee Roasters
United States
Over 2 years using the app