Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

December 9, 2013

Love this app! Easy to install and looks great on my site. Customer service is very responsive. Would like a bit more customization but I may need to play around with it more. - www.exxoarmwear.com

Exxo Armwear
United States
Over 2 years using the app
Edited May 26, 2022

Rein and Nick helped a lot. They were super responsive and resolved the issue even though it took 32476487 tries just to figure out the problem.

Moo Brew Brands
United States
Over 2 years using the app
Yotpo replied January 19, 2020

Wow, thank you so much for the glowing review! We love to hear stories like this and are happy to hear you're enjoying the benefits of Yotpo- from our app to our customer support.

Edited November 15, 2019

Great customer support! So far had only positive experience and really happy! Can easily recommend to anyone!
And thansk to Jasmine for excellent customer service!

Evans Lichfield Ltd
United Kingdom
Over 2 years using the app
Yotpo replied November 18, 2019

Happy to hear it! Thanks so much for leaving a review.

Edited May 15, 2018

Amazing support, have been depending on YOTPO since 2015 and everything is great as expected :)

Amazing support from team members, quick reply if we need any help, really affective widgets, our sales increased after using YOTPO app, Really recommend it if you are looking for successful store.

Raghad Al Kheja
Co-Founder

Avellano
United Arab Emirates
Over 2 years using the app
July 10, 2021

I love this app and have been using it for 2.5 years. I recently updated my theme and the reviews were no longer showing on the dedicated review page. I reached out to Yopto and Gimbert fixed what I need and more. He added the reviews back to the review page and also added reviews to each product page. Thank you.

VAN ESTHER
United States
Over 2 years using the app
August 21, 2016

YotPo is the total package when it comes to Shopify Apps. The functionality of the app is very easy for customers to use and to manage on the back end. Every time I have needed a tweak to the app, the support team is very quick to take action. Reviews are such an important part of a customer's decision making process. The review service from YotPo is by far the best review app on Shopify.

Givethembeer
United States
Over 2 years using the app
Edited January 6, 2021

Elven via the customer service chat option was extremely helpful and quickly helped us resolve why a customer review was not posting to our website. He saved us a lot of time. Very satisfied. 5 stars!

Optimum Health Vitamins
Canada
Over 2 years using the app
Yotpo replied January 14, 2021

Thank you for your feedback. We're happy to hear you had such a positive experience with Elven!

August 18, 2020

I highly recommend this app easy to use and customer service is amazing. Mary Ann helped me out so much, she helped with with an issue I was having so quickly and she was so polite.

Bobbe
United States
Over 2 years using the app
April 28, 2014

Without reviews, people have no clue as to the legitimacy of your business. With Yotpo Product Reviews, our small business gains the legitimacy we need in the marketplace. Thanks Yotpo!

IMG Weaver
United States
Over 2 years using the app
September 14, 2021

I thought it was a bit difficult to set up on my own, so I talked to Gimbert through Yotpo's chat and he helped me in minutes! Fast and god service.

VAGPWR
Norway
Over 2 years using the app