Reviews (7,017)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer reviews, which enhances trust and conversion rates. Key features include customizable review widgets, automated review requests, and seamless Shopify integration. The app also offers valuable analytics and insights, improving customer engagement. Customer support is frequently praised for its responsiveness and personalized assistance.

May 24, 2021

Je ne connais pas encore bien toutes les fonctionnalités de l'application, et l'utilise pour le moment pour les reviews. Très satisfaite du service clientèle, notamment avec le chat en ligne. Anne m'a aidé rapidement et a pu m'expliquer en détail les actions qu'elles a faites, en toute transparence.

Mr&MmeCAKE
Canada
Almost 2 years using the app
April 8, 2020

Love this app. By far the best review app I have tried. Great customer service as well. The app lets you collect reviews by sending customers emails a few days after placing their order.

Crystal Teeth
Netherlands
Almost 2 years using the app
November 7, 2016

Excellent and quite simply a necessity for every e-commerce business.

World Of Angus
Canada
Almost 2 years using the app
January 24, 2021

Amazing assistance I love this app ! Previously left but a returning customer, had issues with installing the widget since I previously had it installed. Mary Ann was able to assist me promptly and did an amazing job. Would recommend for all business owners looking to expand trust and promote brand word of mouth !

She's FABB Boutique
United States
Almost 2 years using the app
Yotpo replied January 26, 2021

Thank you so much for such a glowing review! Happy to hear Mary Ann was able to help you set up and that everything is running smoothly.

September 11, 2019

I only just installed the app but so far so good. The customer service is speedy and superb. I had an issue and they were quick to respond and solve my problem.

HoMade Studio
United States
Almost 2 years using the app
Yotpo replied September 18, 2019

Thanks for the great review, HoMade Studio!

July 22, 2021

Crazy fast, polite, and helpful customer service. Our store is only just starting and we are only using the review widget so far but I am very please from what I see!

Planet Legacy Give Shop
Canada
Almost 2 years using the app
October 19, 2022

Great support from Radley installing code to show the stars on my collection pages after I had tried and failed to get it sorted on my own.

KoaKoa Active
South Africa
Almost 2 years using the app
August 27, 2021

Sheen supported us in setting up our reviews widgets on our website via the online chat support. 10/10 service and a great product to have integrated on our website.

BBQ Creations
Australia
Almost 2 years using the app
February 18, 2020

I had a question about Yotpo Reviews and being included in Google Snippets, the in app support is great and quick to respond.

KIALOA
United States
Almost 2 years using the app
March 7, 2016

A must have app for any e-commerce business, we use Yotpo across all 4 of our stores.
GREAT APP!

Joujou Pty Ltd
Australia
Almost 2 years using the app