Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable widgets, powerful analytics, and efficient customer support. Unique features like in-email reviews, live chat support, and the ability to push reviews to social platforms are well-received. The app is scalable with different price points and retains reviews when migrating from other platforms or themes.

Edited January 19, 2022

Eunice was great. We were making sure my new branding profile photo was working on my auto review request email. We also made sure I was able to choose from all my products under promoted products.

daring foods
United States
Almost 2 years using the app
February 15, 2018

Would definitely continue using the YotPo app and will tell my friends that are in need of it. Shout out to Dana S for a great support importing our store's reviews. Thanks a bunch!

Shop Epicmatcha Com
United States
Almost 2 years using the app
April 19, 2021

The support team, Anne helped me, was very helpful in getting us our reviews updated and transferred to our new site.

SpinTech Spreaders
United States
Almost 2 years using the app
November 1, 2022

Really great customer service and support! Reinier was a big help tracking down the issue. Although it took some time, he was able to get it resolved.

Pulled Home
United States
Almost 2 years using the app
December 27, 2016

Awesome app makes getting customer reviews a breeze.

Csa Medical Supply
United States
Almost 2 years using the app
March 30, 2022

Outstanding customer service, quick and easy
Thanks for all your help James E. Best app for review collection

Fuel Clothing Company
United States
Almost 2 years using the app
June 14, 2019

HANDS DOWN THE BEST APP AND CUSTOMER SERVICE! I was recently in contact with their support staff member Jandy. Words cant even begin to describe the amazing experience I had. They went above and beyond to help me out with all my issues. This is definitely a MUST HAVE APP

FOREVA WATCHES
United States
Almost 2 years using the app
Yotpo replied June 20, 2019

FOREVA WATCHES, thanks so much guys! What an awesome review!

Edited January 22, 2022

Awesome customer support even on the free plan! Special thanks to Caroline who's very professional, as well as Eunice more recently. I definitely recommend this tool which adds great value to my website.

Vikory
France
Almost 2 years using the app
August 27, 2022

The app works well and does what it promises. The only challenge I have had was that the functionality disappeared when I upgraded my theme. Ronel R. in customer support was super helpful and resolved my issue quickly.

Cravings by Cakelation Events
United States
Almost 2 years using the app
June 14, 2022

I originally installed Shopify Reviews and then later added Yotpo. I was trying to combine reviews so I could turn off the Shopify app. Rayne from support was one of the top 3 support people I have ever had the pleasure of dealing with. Absolutely top notch support. Didn't waste any time and got everything working perfectly in minutes including helping me replace the Star Rating widgets to display in my store.

Mountain Goat Soap Co.
United States
Almost 2 years using the app