Reviews (7,095)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

November 28, 2023

I encountered an issue with the review carousel display on my homepage, but Ruzsel J from chat support had it fixed in under 15 minutes. It was the quickest and most hassle-free customer service I've ever had. I highly recommend Yotpo products for their excellence, not to mention their UI design is absolutely stellar!

PopShady Eyewear
United States
10 months using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

February 10, 2024

The app does what I need it to do at this point. My store is very very young and the free portion works good for what I need. But I had a demo call with Gal Baum and he really helped out a lot by walking through the app step by step with me, and going over all the features. Very professional, very thorough, and understood exactly what to do for my needs.

Up & Coming Apparel™
United States
3 months using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

January 31, 2024

Daniel S. provided the best costumer service!
Keeping this app for sure!

OilivingLife
United States
Almost 6 years using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 13, 2023

I have been using this app for over 6 months. It's very user friendly and the support is quick. Special shout out to Ruzsel J for helping fix my widget issue. It literally only took 10-15 min from request to resolution. Highly Recommend.

Femdacity
United States
11 months using the app
Yotpo replied December 20, 2023

Thanks for your feedback, we really appreciate it.

March 7, 2024

Spoke to Customer service, Ruzsel was amazing! We got on a call and he helped our problem in under 3mins.

Meshugge
United States
About 2 years using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

January 17, 2024

Great service! I needed assistance with the install and John G. was all over it. He had it up and running within the hour!

Thin Line Apparel
United States
Over 3 years using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

March 12, 2024

Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!

Sprayway
United Kingdom
Over 3 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 24, 2024

Always fast and responsive customer service if there are any questions. The platform is easy to navigate as well.

Drink ZYN
United States
Over 2 years using the app
Yotpo replied January 30, 2024

Thanks for your feedback, we really appreciate it.

January 16, 2024

Rhenant was awesome with customer service when I needed it!!!
Thank you for a great Ap, and Great customer Service.

LUXE Heavenly Bodies
United States
Over 5 years using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

May 30, 2024

Doner was great helping me resolving my issue asap. i am loving the app so far. weldone

SOOSLICK
United States
About 1 month using the app
Yotpo replied June 7, 2024

Thank you for sharing your thoughts with us!