Reviews (7,095)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

October 1, 2024

Customer support was quick and efficient. Doner quickly solved an issue with my account email.

TheBeaDANIshop
Canada
December 13, 2023

John Ruzsel did a great jo of helping me to get my carousel of products on my website and providing me the information i need. I work with multiple platforms and Yotpo agents are the best i have ever worked with.

Witchy Pooh's Exotic Teas & Herbs
United States
11 months using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

May 9, 2024

I never leave reviews, I worked with John G and he was AMAZING. everything was fixed quickly, no issues at all. I had multiple issues and he fixed all of them within minutes. THE BEST experience!

ShopParagonGems
United States
3 days using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

November 20, 2024

I had a great experience with Reymon! He was very patient and guided me step by step to fix all my issues. He made everything clear and easy to understand. Thank you for your excellent support!

Lafeeca
United States
10 months using the app
December 20, 2023

This app is so simple to use and is really valuable. The chat support is excellent too. Arvan helped me get my reviews published today in under 5 minutes. That's a level of service that we rarely see these days. Very much appreciated. Thank you

itasnaturalessentials.com
United Kingdom
5 months using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

February 18, 2024

The app is not only excellent, but the support also truly stands out. Daniel is amazing! I required technical assistance for my website, and his responses were incredibly prompt. He not only addressed my specific questions but also efficiently fixed the issue.
During our chat, it unexpectedly ended midway due to my delayed response, but Daniel promptly emailed me and dedicated time to resolve all the issues. A big thanks to Daniel! Highly recommended!

ENBRY
Japan
3 months using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

March 1, 2024

Gabriel was AMAZING! he got on a call with us and explained everything in less then 2 minutes. Very very happy with this type of support

Paco & Pepper
United States
6 months using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.

May 14, 2024

Ruzsel J was super helpful today Thank you

FD Pantry
United States
6 months using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

April 17, 2024

Very simple and effective tool for Shopify Stores

LOUIS XVI DE
Switzerland
4 months using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

January 27, 2024

I have to say the support is absolutely first class. I had some real issues, mainly down to my lack of understanding and dev skills to be honest. But all was fixed with in a matter of half an hour... A huge shout out and thankyou to Joian Z!! was backwards and forwards on my behalf on a Saturday morning... Fantastic support.

Willows & Co
United Kingdom
6 months using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!