Reviews (7,095)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

January 25, 2024

Contacted customer service with an issue and Doner assisted me promptly and resolved my issue. I’m very happy and will continue using Yotpo. They are great, give them a try!

The Melted Che
United States
2 months using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you!

January 8, 2024

chat function with Rhenant immediately sorted out my widget query. Very grateful, thanks!

Caroline Brook Jewellery
United Kingdom
Almost 6 years using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

February 18, 2024

Support was quick to respond and very helpful. Ruzsel helped me walk through my issue

Debuzz
United States
12 months using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!

Edited March 12, 2024

John G helped our team with our task. He was a huge help!

Abacus Brands | Virtual Reality Educational Toys and Science Kits for Kids
United States
Over 3 years using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.

April 26, 2024

top notch. Daniel was great and so patient walking me through the step.

Cassava Kitchen
United States
About 3 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback.

May 2, 2024

So far using this app (the free plan) it is quite simple and user friendly. Quite a few customizations even on the free plan, too. Had some help from 2 supports Arven and Doner and they were great helps. Definitely recommend!

SARAH'S SOAPS
Canada
About 20 hours using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

April 12, 2024

I had an issue with exporting my reviews, but Mitch from customer support helped me with my situation really well and I look forward to using this platform.

Puur Geluk Store
Netherlands
8 days using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

June 7, 2024

Ruszel is the best customer service guy

Cattle Creek Mercantile
United States
29 days using the app
Yotpo replied July 11, 2024

Having the best customer service truly makes a difference. Thank you for sharing!

May 31, 2024

Daniel was very helpful!

aiona alive
Canada
3 months using the app
Yotpo replied June 7, 2024

Thanks for your feedback, we really appreciate it.

March 8, 2024

Arven was a life saver with this - super amazing support. Was able to insert custom CSS with the help of support. Love this app

Luma Health
Canada
3 months using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback.