Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

Edited July 3, 2019

A real value add to site experience. Streamlines review collection. Pauline is exceptionally helpful

No.2 Toilet Paper
United States
4 months using the app
Yotpo replied July 7, 2019

Thanks for the awesome review, No.2 Toiler Paper. We love hearing from our happy customers and appreciate the great feedback!

August 29, 2022

OMG Rhenant was so helpful and made sure everything was published perfectly and never for once left me unattended. I highly recommend

DEEGODDESS CLOSET
United States
4 months using the app
Edited March 24, 2022

James was super helpful and answered my many questions. My issue was resolved very quickly. Excellent customer service!

OHM Electric Bikes
Canada
4 months using the app
Edited January 25, 2023

I updated to yotpo for reviews and customer service was so helpful with installing code for star ratings within my theme. When I had issues with the update they were able to address the issue fast. Thanks Rilu and Radly!

Preening New York
United States
4 months using the app
October 11, 2014

The ability for my customers to place reviews via email is great. I was able to install the app with little to no hassle. Thanks!

SportLockets.com
United States
4 months using the app
September 28, 2021

I needed to change the account email, and Jo Lorenz is great with changing things, as well as customer service! Thanks again Jo!

Basil and Blush
United States
4 months using the app
Edited April 2, 2022

Allent was great. All customer service has been top notch in the short while I've been using Yotpo. Service works as intended for collecting customer reviews. Great app backed by a great team. Update: Needed assistance with my star ratings that required coding knowledge, Orly fixed it for me quick. Great job and thank you!

Freedom Over Fear Industries
United States
4 months using the app
May 18, 2022

Thanks James and Yotpo for the quick and helpful response. The experience was seamless. Absolutely love this app.

Kolorete Lips
United States
4 months using the app
October 23, 2013

This is one of the best apps I've ever used. Installation was a breeze, and I saw an immediate increase in activity across my site. It helped bring in new customers and continues to do so. Come check it out in use at moondrop.co.
Thank you Yotpo!!!!

Moondrop
United States
4 months using the app
May 2, 2021

Mark was extremely helpful in setting me up to have this app operate exactly how I want it to. Amazing customer service!

Blind Nettle Macrame
Canada
4 months using the app