Reviews (7,012)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer reviews, which enhances trust and conversion rates. Key features include customizable review widgets, automated review requests, and seamless Shopify integration. The app also offers valuable analytics and insights, improving customer engagement. Customer support is frequently praised for its responsiveness and personalized assistance.

September 27, 2023

John B was very helpful!! 5 star indeed!!

Shikohin
United States
10 months using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

November 17, 2023

Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.

Brightest Home
United States
3 days using the app
Yotpo replied December 20, 2023

Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.

Edited January 31, 2024

Great customer service from Daniel!!

Kamelia Wellness
United States
Over 1 year using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

March 7, 2024

Great help from Ruzsel!

COORE
Norway
About 2 months using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

February 15, 2024

Super helpful! Very easy to talk to.

Jess Meany
United States
3 months using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.

October 21, 2023

Spoke with Arven about a challenge I had with installing the app and found him very helpful and knowledgeable. Problem fixed and highly recommended!

Pixel Gallery
United Kingdom
About 1 month using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

Edited February 5, 2024

Arven devoted considerable time to our meeting and responded to each of my questions with extraordinary patience and thoroughness. I would like to express my deepest gratitude for his attentive and insightful approach. Thank you, Arven

Natuross
United States
About 1 month using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

November 2, 2023

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

Highland Tactical - Dealers
United States
2 months using the app
December 5, 2023

Will not uninstall from my store.

Renown Premium Hair
United States
About 3 years using the app
Yotpo replied December 21, 2023

Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in contact with you. We've resolved the uninstallation issues and have removed all codes related to our product. If there's anything else we can do to assist you, please don't hesitate to reach out.

December 14, 2023

rheant was amazing help

586 Organics
United States
Almost 2 years using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!