Yotpo Product Reviews & UGC , 5,907 reviews
What should be included in a basic plan isn't... I emailed in because there was an issue and was told that the plan I was on ($30) a month was going away and it was going to $399 a month!!! Who in their right mind would pay $399 a month for things you can get with other review apps for under $40 a month ????? They take FOREVER to respond to support requests. I'm really still unsure why their reviews are so high..... OH and they hide prices on their site now so you have to give them your info to find out it's ridiculously expensive.. No thank you.
We use Yotpo, and pay the (very, very expensive rate) for their Powerhouse Plus plan.
Their customer service people are well-intentioned, but the corporate/billing department is difficult and apparently don't particularly care about making customers happy. For example, they refused to move our billing back by a week even though they enabled our Powerhouse Plus account on the wrong email address initially.
Their dashboard and website also looks like it was designed in the early 2000s. For a product that costs so much, it's kind of disappointing. Apparently there is a redesign in the works.
The sales guy who we worked with was overly pushy and didn't seem interested in answering my technical questions very thoroughly.
But here's the upside: at the moment they're the only service that offers Product Listing Ads and Seller Ratings, as well as a Q&A feature. So I gave them two stars for that. Until someone else brings out a competitive product, they have a de facto monopoly on the space, so I can't really complain too much.
I'll update this review if any of this changes.
Really annoying how I can't find installation instructions anywhere
Yotpo works well for obtaining reviews and posting them to your site. BE FOREWARNED, however, that you will not be able to access the most helpful functionality (Google Seller Rating for CPC ads and organic listings and social media sharing of reviews) without upgrading to the $399/month version. Other reviewers have made similar comments, so I won't beat a dead horse, but this is a ludicrous amount for the average small business on Shopify, especially DIY startups. Shopify's own review app provides much of the functionality of the free version of Yotpo. This company is missing the big picture (ironically), which is always keep the needs of your customer foremost in mind.
Not for small sites, under-featured, too expensive.
The free version is under-featured and nearly useless (only 50 review requests per month.) The starter version at $25 per month doesn't add any features. You have to get the $300/month to get *some* of the features. And the good stuff is at the $500/month level.
Additionally, even while testing the free version, it was not performing anywhere close to what they advertised. We were getting only 1% review conversion, when 10% was advertised as a benchmark. When I asked support if they had any resources to improve conversions, they told me to upgrade to paid plan. When I said that their core service was not performing like expected, and we would need to see that it was effective, they said that the Free plan only sends 50 emails per month, because apparently Yotpo support doesn't know what a percentage is.
We use many paid apps, and every single one of them has a plan where we get a nearly full-featured service, with ability to implement and optimize, and pay for utilization capacity, rather then a brutally under-feature service which doesn't allow us to actually see if the service will have a positive ROI. Sorry, but I don't trust salespeople.
It may be cost effective and have a positive ROI. If Yotpo believed this, and trusted it, they would *at least* give a trial period (They don't have any trial period!!)
It's completely within their rights to not care about smaller sites, but if you're doing less than $1million revenue, there are more cost effective options out there.
I don't have a complaint about the software, really. Even though it under-performed, I bet that could be improved. Their plan and pricing model is just prohibitive.
Priced for enterprise users - not for Shopify clients. The review engine is nice, but if you want any features it is a MASSIVE jump in price. They make it sound like its an easy upgrade to the useful features - it is not. I am one step above the free version at $25 dollars a month. Just to get the basic feature of responding to reviews, the price goes up 12x. (That's right, an extra $275 a month.) Plus they also charge you for each email sent out after a set amount. (That's right, not completed reviews, just email requests)
I am not sure why it costs an extra $3,300 a year just for the basic feature of responding to reviews, but it does.
I am sure it's great for Zappos, but not even close to reasonably priced for a small business.
The app is ok, but the support is so bad, that you better hope you don't have any issues. I contacted them in 3 ways - 2 emails and 1 chat (on their site). The chat rep responded 4 days later, telling me to email them. The email rep responded 4 days later telling me that what I need to do is possible, but didn't tell me how to do it. At that point, why have a support department at all?
We make half of our sales online and through Shopify POS. Yotpo only works for online purchases, NOT available for your POS customers. There is no feature to manually send out reviews, otherwise we could have made this app work for us. We tried to get help, but we had to go with a different direction.
Did a good job but there was no way to turn off sending a review request to returning customers, which annoyed many of my loyal customers who thought I was spamming them, so I had to disable it. Hopefully the Shopify review app handles this better.
I tried using this app, they just want to sell it to you by any means, reviews stopped coming into the app when they were actually showing in the website, if you plan to not pay for it don't get the shopify review app it is much better.