Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

July 27, 2022

Simoun, my Yotpo Support Representative is absolutely amazing. He is very patient and professional. And went above and beyond to help me resolve all of my issues I was having with Yotpo Reviews. Because of him I am now staying with Yotpo. Thank you so very much for your top notch support.

Shanel's Divine Touch Baskets
United States
About 2 months using the app
April 5, 2019

I had a lot of trouble to install the app on one of my shop and Raphael was super helpfull and now everything is running smoothly.
Thanks!

Kraftille
France
About 2 months using the app
Yotpo replied April 8, 2019

Hey Kraftille! So glad to hear you had a great experience with our Support team and are enjoying Yotpo. Thanks for your feedback :)

Edited April 10, 2021

Enjoying using Yotpo, and customer service is excellent whenever I need a hand. Sheen was very helpful today and I appreciate the prompt help.

Gray Art Glass
Canada
About 2 months using the app
Edited November 20, 2019

Helpful support, free tier is decent but pricing is punchy and customisation is minimal.

Not bad for gaining some customer reviews.

Decadorn
United Kingdom
Over 4 years using the app
Yotpo replied June 30, 2020

Thanks for taking the time to leave a review, we really appreciate your feedback. We've recently updated our pricing model to be more flexible - you can find more information on our website and in the Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from just $19/month up to $249 a month.

Feel free to reach out if you have any further questions or comments. Thanks again for your feedback!

March 11, 2021

Anne is amazing as well as the whole team at Yotpo. They have had to help me install on my theme twice now and they do it quickly and are so amazing! So glad I use them.

Lady Bits Soaps
United States
About 2 months using the app
December 23, 2021

Lemuel on Yopto is an expert and was extremely patient with me today. They were able to fix multiple issues on my store with just one chat which wad great and time saving.

HairandSkinTalks
United States
About 2 months using the app
April 28, 2021

I had issues with importing reviews from my old system and I emailed support to help. They were great and got everything corrected quickly. Then I changed the theme of my website and they fixed my reviews again. Top-notch customer service team!!

Flex and Fits
United States
About 2 months using the app
November 19, 2023

helpful support

Helena Perry
United Kingdom
About 2 months using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

June 22, 2021

Great App, Ed was very helpful support. Thank you for your assistance. Looking forward to testing more features.

PeanutandPickle
United Kingdom
About 2 months using the app
April 1, 2022

Great first interaction with technical support. Reinier D. was knowledgeable, and extremely helpful.

Clinical Skin
United States
About 2 months using the app