Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

Edited February 6, 2021

I needed help getting my reviews to be seen on my website and Sheen helped me right away and got everything situated for me so quickly. I appreciate his help a lot.

Crystal Collections & Cosmetics
United States
About 2 months using the app
Yotpo replied February 10, 2021

Thank you for leaving a review. We're glad Sheen was able to resolve your issue!

April 6, 2021

the app works well on my website, and the customer service is good, nice app to collect customer review

Rigoglioso
China
About 2 months using the app
January 21, 2022

Kenn T Thank you sooo much for your help. Your service and time to complete my problem was very fast. You were able to fix the issue of adding my star ratings to my products and I'm very appreciative and grateful for that! Kenn deserves a Raise , customer service was superb
-Levels Brand, LLC

Levels Brand
United States
About 2 months using the app
April 28, 2022

Love this app! Customer support is amazing when you need assistance and I getting reviews has really helped my shop!

Mimi and Pal
United States
About 2 months using the app
August 10, 2020

great app! exactly what i was looking for. also kind and helpful customer service which made installing it a lot easier.

Catsunune
United Kingdom
About 2 months using the app
November 9, 2022

the app is good. tyring to do anything on the app is complicated. chat support is usually helpful. but not always

LavishlyHip
United States
Over 4 years using the app
July 29, 2013

This app is amazing for being free, I just didn't appreciate the headache it gave me while I was trying to figure out how to use it. I didn't expect it to e-mail every customer who has ever bought items from us ever, I thought that was a little ridiculous. I didn't even know this app was going to e-mail customers, or send me over 100 e-mails in 2 days. The app is very vague on explaining how it works until things happen, like posting on our Facebook Page and the large widget at the bottom of product pages. I am also disappointed on how I can't easily find out enough information about a customer to contact them if they have a question. The interface has some glitches. Like the navigation buttons magically disappear when I am looking at the list or reviews if I go to publish or unpublish a review.

UOIONLINE.COM
United States
Over 3 years using the app
March 17, 2014

It's easy and the best way to get feedback. 100% recommended

La Tienda de ellos para ellas
Guatemala
About 2 months using the app
February 17, 2014

Within just a few days of installing this app, I received over 35 reviews (and counting!). Their customer service is top-notch, too. I would highly recommend this app to any shop looking for a solid customer review system.

Nicolesy Store
United States
About 2 months using the app
September 8, 2022

I am really enjoying the free version of this app and I can't wait to have more customers for my small business so I can upgrade to Pro :)

Sun & Moo
United States
About 2 months using the app