Reviews (7,070)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.
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We loved using the "forever free" plan for Yotpo for the past year. Turns out "forever" didn't last too long. What a lie. I just got an email saying they are getting rid of our free plan and will switch us to their "new" forever free plan which eliminates almost all the functionality of our current plan. If we want to keep the functionality we currently have, we will have to pay $500 per month. That's more than 2x as much as our entire shopify plan. I'd be willing to pay something, but this is ludicrous. Yotpo's pan is to get you hooked then screw you.
John B assisited me really quickly with importing reviews. Arven helped me with coupon emails. Very happy with their service! Thank you Yotpo.
I got really helpful actions from Sheen. Commucation was pleasant too :) Many thanks to your team...
Great app so far with a lot of functionality. Jeorge from the CS team was a great help. Would recommend.
This app is ok but the service sucks!! It crashed I been waiting two weeks for help know one ever helped me and I'm paying for the app
When I do not find the solution I open up the chat and have the perfect answers within 1-2 minutes. Thank you Eleen. Was great help.
Joian Z. was very helpful. He did a lot of customizations for me, was very patient, and gave me instruction on how to do further customizations to make the review carousel look how I like. Exceptional customer service!!
Lots of good features and very responsive over chat, very easy interface to use and not a big learning curve.
I am on the free app for now and testing between Yotpo and Judge.Me. Both are good but I find the ease of using Yotpo is better. I was working on setting up the Star Rating and Gimbert was very helpful in solving it for me. Excellent support and great patience in answering my questions. I recommend the app and the support.
The app is good at what it's supposed to do, but I ran into quite a few bumps when installing it but the customer service chat was really helpful in figuring out my issues and finally I can breathe a sigh of relief that it's working correctly on our site. Two of their support assistants, Junalou and Kate, were super helpful and were able to solve all my problems and support while I added and removed a bunch of backend code that made no sense to me. Yay for it finally working