Overall rating Based on 1811 reviews
Umbrella Testing Supplies
Great features. Little disappointed with the time it took to get the Q&A function to work with my site. They managed to fix it within 2 weeks.. everything is working now and I'm enjoying the benefits of yotpo.
Looks like a good app. Very good support and helpfull.
Really excellent app. Far more versatile than the standard review apps. We're only using the basic plan currently, but I see us upgrading in the future to take advantage of all the great features YotPo has to offer!
Have been using Yotpo for the last couple of months. I have been getting consistent reviews from customers. Customer support is timely and reminders from Yotpo for "Recommended reviews" are helpful. Will surely consider upgrading my plan! Keep up the good work pls.
GREAT DOG CO.
I've been using this app for about 4 years now. I originally had some issues but haven't for a long while. When I've had questions, support has been very timely and helpful. I literally heard back from someone today in about 30 minutes. Hard to beat that! My only wish is that the overall review section was either easier for customers to complete or eliminated completely. Everyone gives product review but never fills in "overall" review. Therefore, it's not really relevant unless I'm missing something. Anyway, the customer service and app works well. I'm very pleased with it.
Turns out the tab on the landing page doesn't show up on a mobile version. If I had known that from the start, I could have saved a lot of time but at least I know it is working now.
2.13.15--Yet another update. Realize this app does not work on mobile devices although I have a responsive design. As usual the support people take no accountability for the poor functioning of this app. They claim it works on their phones so it must be my issue. Of course, the other app I use loads on mobile devices and I've tried 5 phones and this app doesn't show up. I'm sure it will take another 2.5+ months to get this resolved. This company and its app is the most frustrating company I've used. Can't believe how much time and frustration I have invested in this thing.
1.17.15--I'm updating my reivew from my previous one below. It took about 2 months to get this app actually working on my site BUT now that it is, it is great. We are starting to see reviews come in (far more than we had without actively seeking reviews from customers and I can see that it will help us get and keep momentum with our new store launch. As such I am changing my review from 1 to 3 stars. I can't give a 5 because it took too darn long to get this working. Guy from Yotpo did hang in there and finally get it working. So, I'm thankful for that!
First Review about 1.5 months ago:
It seems pretty clear to me that YOTPO is systematically removing all low ratings because my experience can no way be an isolated case--it's been darn right dreadful. I have tried for over a month to get this app to work properly and it still doesn't. First, the app wouldn't work and they inform me that I have outdated code and asked me where I got it. OFF THEIR SITE. They then apologize and remove the old code. Since that time, I have tried to update this countless numbers of times but nothing will make this work correctly. Nothing is an emergency at Yotpo. Send them access (because of course there must be something or someone to blame other than them for having a nonfunctioning app) and they tell me they didn't receive the invite. I send it again AND nothing, I have heard nothing for over 24 hours. Now, they tell me they still haven't received the invite. Must be something on Shopfiy's end because it couldn't possibly be on YOTPO's end. Enough is enough. Watch how fast this 1 star rating is removed. Shopify needs to do a much better job of managing the apps they make available. This is totally unacceptable. Some of us are actually trying to run a business and care about customer service and FEEDBACK.
What To Wear Tonight | Stylish Women's Fashion
Not got any reviews yet but has great potential as a free app
THE FUTURE SHOP
Amazing app, sad than most of the incredible features are paid though, really does the job.
Great app, lots of functionality, also in the free version. Great to have this interactivity thanks to yotpo. Easy installation, reviews from the widget or from mails. it's great to be able to sell after sales emails to ask for reviews (though i was suprised that the first time, yotpo sent emails like that to ALL customers,whether they accepted marketing or not. tricky). Also, coupon codes should be made valid for just one use only, otherwise they get reused all the time.
Love this app on shopify. Though some of the improvements are in the works but still one of the best apps being used by us!
We're using the free version and are very happy with it. It looks great on our site and we feel it adds professionalism and legitimacy to the site. Easy to use, just wish it had the push to social in the free version.