Decent software. Can get expensive as you grow so take note if you work in a low GP segment with high order volumes.
Overall pretty good - reached the max on my plan very quickly so was a bit confused when I reached the max again quickly on the next plan up, but had it explained by customer service clearly and quickly. Will continue to use.
The app is really good and customer service with James C. was fantastic. Only a 4 star because I have had bad customer service interactions in the past. If I had James C. everytime it would be a 5. Happy with Yotpo overall.
James was very helpful in changing our name and icon in replies. Wish this was something we could change on our own though!
Junalou was extremely helpful in assisting me to set up the app. Excellent customer service. App interface is somewhat clunky and challenging to navigate. Preview pages appear fairly inaccurate.
Orly was great! He help me out a lot. He went through everything with me that I did not understand. Thank you so much!
The customer service replies fast, friendly and effectively. Ronel answered my questions with patience and understanding.
I used this to help get more reviews, and it's worked well for that. The support was very helpful too. Cons - I find the dashboard slow and a bit too busy.
Used this app to build trust with reviews and had a few issues with unpublishing a few reviews and Ed helped me through every step efficiently, very impressed with the customer service and the app itself is a good tool.
James was great support. Super fast response and super helpful. Yotpo is a great app as well. Just a big jump if you want to bigger features.