Yotpo Product Reviews & Photos
Collect product reviews, photo reviews, site reviews & ratings
Popular with businesses in the United States
Up-to-date tech: works with the latest themes
I've used this app for 9 months now I think. My biggest issue is that it's fairly expensive for basic features and the customer support or technical support is terrible. There have been some persistent issues regarding shopify 2.0 upgrades. Specifically there's a responsiveness issue that they just won't acknowledge, and so it's not getting fixed. I've seen others with the same problem. I would highly recommend looking at other review apps, comparing prices, and assume that this one is just not performing well recently.
The app is not very customizable, slow, and requires HTML and coding experience to integrate in any sort of robust way. Also, the 'Immediate Update' feature, which is describe as a developer mode where you can experiment rapidly with different features of the widget, actually take 8-24 hours to update. This resulted in my customers not being able to leave a review for a day.. right after I sent out review request to all of my customers. The customer service representative who helped me solve the above described catastrophe was at least knowledgeable and helpful though. 5 Stars to Ronel for that. 2 stars to the app.
ZenARTSupplies | Inspiring the Artist in Everyone
This is a very poor app. Not so much when it comes to features but in order to access the features, even some basic ones, you need to upgrade. We were paying $299 per month. It was not worth it. We found a more affordable app that offers a lot more things at $15 than what Yotpo did at $299. Customer service is ok, but again the app we use now has a much better one. We did not feel that it actually generated more reviews than the previous app we had on store. Basically we feel more cheated than benefited, mainly due to the pricing model. Very poor. Not worth it. We also had issues with the right reviews sittig on the right pages. When we changed theme reviews got mixed and we lost some. Had to go to the previous theme to find them.
Goldie Olding Fabrics
Beware of the info on the site. It lists wishlists as one of the checked items on the growth plan, but NOPE. Even though it is checked, it is not included. I will stick with the free version until I find a different provider. Mostly just upset about the amount of time wasted.
This app was really confusing to set up and I didn't receive any help from the company after reaching out several times. You would think that they would respond quickly to a potential customer, especially because it seems like a big, reputable company. I had to pretend I was a huge customer with 1000's of orders per month, then they got back to me right away. That was really disappointing that I had to lie to get a reply. Particularly, Jamie Conway never got back to me -- but then replied right away when I said I was a big customer. I wish you would give everyone the same treatment Jamie. Or if there's no support for small customers, just plainly say it. Then I spoke with Dan McHugh. He was helpful and answered many of my questions. Then I never heard from him again after our first phone call, which was also disappointing. I was surprised that he couldn't answer simple questions like "What happens when I enable automatic emails? Which of my previous customers will receive those emails?" It's not his fault -- he should be trained in these sorts of questions by the organization. Now I have things set up correctly and the app is working fine, which I had to figure out on my own. I have found the best way to get help is you have to create a ticket. I really appreciated the support from Leizel Ann. This was the first person who actually got back to me and answered my questions. Thank you Leizel Ann and I hope the rest of your company will follow your example of great customer service. 5 stars for Leizel Ann. The app works fine, I like the fact that the customer can compose the review right in their email directly, rather than clicking to another page. I have the "Reviews widget" set up so all the reviews will show up automatically on my "Reviews" page, most recent reviews showing first. I am using the free plan. If you try this app, I hope you will have better luck than I did with setup and getting support from this company.
Firstly, we'd like to thank you for taking the time to leave a review. Please know that your claims have not gone unheard and that we hear and understand your frustration. We are constantly working on improving our products and our customer service, and your feedback is incredibly valuable. We're very happy to hear Leizel Ann was able to help you and that you're up and running smoothly. Again, thank you for leaving your feedback. Please feel free to reach out to us again if there are any issues.
DIY Print Shop®
Eh, personally I don't feel that it's good enough for $30 a month. Yotpo site isn't pretty, and its not very intuitive (they should def hire some UX designers). The one thing they are very good at, is upselling you to pay more for more features.
Thanks for taking the time to leave your feedback, we apologize for your experience.
Our pricing model is flexible and is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from just $19 a month.
Don’t hesitate to reach out to share more feedback with us on how to improve our product experience.
Thanks again for your feedback.
Be very careful when installing this app. It started sending emails to all of my costumers from 90 days ago til now before I even had customised the email.
Thank you for taking the time to leave a review. We're so sorry to hear this and absolutely understand your frustration.
To try to help our customers generate the most reviews, we offer 200 extra automatic review requests to get them started which can be turned off during installation. That said, we understand this doesn't work for everyone. Please know our team is aware and taking this into consideration as we continue to build out our product roadmap.
Our team has also reached out to see if there's anything we can do to help.
Works fine and easy to install! But it is too expensive. Everything cost, if you would like ratings on your Google Shopping Ads it starts from USD 249/month. Now looking to move over to other apps that are more cost effective. A bit of lack from support also..
I thought this app would be helpful but it only sent like 20% of the review emails. Most customers have reported they never received a review email. Waste of time!
Thanks for taking the time to leave your feedback, we're sorry to hear about your experience.
If you would like to get in touch, we would be happy to chat further about your experience and try to help.
Sand by Saya Japan
The app does the work of collecting reviews. However, note the app stops collecting reviews when your shop sells over 50 products a month. I had installed this app in the middle of the month with over 10 orders processed in my store to start with, so it quickly reached the limit and now the app has stopped unless I upgrade my plan.
Our site sells over 50 products a month regardless of the help of this app, so it is difficult to understand why the plans are charged based on products sold. Only a third of our customers return with reviews so the plans should be charged based on the number of reviews collected.
Thank you so much for your feedback. We always want to ensure a business is on their 'right fit' plan -- meaning how much they're paying should align with the services their receiving and what their business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business and can be found across the industry.
Our pricing model is available on our website and in your Yotpo admin - For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. As part of Yotpo's effort to generate the most reviews for our customers, we offer 200 extra orders for new users to help get them started in the best way possible and generate reviews from past orders.
If you would like to get in touch, we would be happy to assist you further.
Thanks again for your feedback!