I recently changed themes and the YOTPO reviews stopped working entirely. Customer support required full access to the backend of my site (a nerve-wracking experience), and then they were slow in working on it and slow in responding. I ended up restricting their access, removing their code myself, and installing a new reviews app. The YOTPO app works fine, though, if you just install it on a fresh theme and never change themes.

Helpful support, free tier is decent but pricing is punchy and customisation is minimal.

Not bad for gaining some customer reviews.

I bit confusing to use and set-up. I'm still not sure if it's working or not yet - will update once I see if emails are being send and I'm actually getting reviews.

I need a app that does only store reviews. This one seemed a bit pricey to me. https://www.authenticbagsonly.com

Customer service is extremely slow to respond! Only by email and I than you have to wait app 24 hours for an answer. Please have a chat tool installed!

Great customization abilities with collecting and displaying reviews. However, it seems archaic to me that you have to manually re-install whenever you update your theme (which is often from a good theme provider). Customer service is really slow (3 days to get my reviews back on the site) and it never seems to install properly. Many other apps have an automated prompt that brings the app to the updated theme AND prompts a CS person to check that it's working well. Pretty big oversight IMO.

Ruel who helped me with my issue is definitely a 5-star employee, but in the past, I've worked with other sales reps and had to go back and forth over the same issue, and even though it would have been much simpler to explain over the phone, they would not get on a call with me. It's also hard to locate the support option on the website. But Ruel was a total pro with my most recent issue!

UPDATE: Michelle, although very helpful, only came back to help only because I left this review. Which is precisely why I did it - Because I wasn't getting any help. Before she did I had already resolved the issue myself - . It's just a shame that we had to come to this to be listened to seriously.

I'll change this review if the situation changes, but lately the customer service is abysmal. I feel like rather than listening to what I am saying, they skim through my inquiry and do a copy paste. Now with a simple error, they haven't responded in days. If you change the layout, the reviews disappear even though the code is installed properly. Yotpo, what gives?

I've been using this app for a few years now. It does a good job collecting reviews. There are quite a few limitations for the paid version that we have. I'm not a fan of the social push it offers. The email templates are pretty clunky.

To fully utilize Yotpo, Facebook Business Manager should be utilized.
However, we have been able to achieve a significant amount of functionality without FBBM and I will continue to use Yotpo for my reviews.
mdv