Overall rating Based on 1563 reviews
We did have an issue do to our unique situation of shipping out many orders that do not require reviews, at this time, YotPo has addressed it in a unique way for us.
Hi there, we're so sorry to hear about your experience. Please know your feedback is taken extremely seriously by our team. Because of the nature of our integration, our app registered those sample orders as orders. We completely sympathize with and hear your frustration and have reset your order limit this time around to 500 to help ease the issue. Moving forward, our support team is always happy to help if you reach out, especially on special cases like these that do best with a human touch. Again, we are so sorry for the inconvenience and hope this helps.
The product is good - just sometimes doesn't do what is expected so needed customer support to help - but my goodness their customer support is GREAT! So it's really all good.
Hey Juara, thanks for giving us your feedback! Glad you are happy with our service and are enjoying Yotpo.
We use this app and we are seeing a good ROI. It's unfair that you need to be on an annual plan before you can have the Klaviyo integration. The customer service chat that comes with the Growth plans is instant and very helpful. Thanks Rael.
Thanks for taking the time to leave your feedback, Equi Botanics!
There was a technical issue over the weekend but the team was really fast at getting back to me and turned the situation around. The service won me over, and I would continue using the app as we scale.
Hey Zirui, thanks for the great review and excited to join you on your journey!
It's only been one day since with this app was installed. I wish the free plan included the sorting feature.
Hey 3:27 Cosmetics! Thanks for your feedback and taking the time to leave a review!
MY SEXY STYLES
I’m pleased with their customer service specially Jandy who was prompt to help with what I needed and understood my request. What I don’t like is that in order for us to use our hard earned reviews of the same product on another shop I have to upgrade and I tried to upgrade before but was extremely expensive for small businesses. Overall I am very satisfied with Jandy’s support.
Hey My Sexy Styles! Thank you for your review! We are working hard to ensure we are giving great service to our customers, and cater as best we can to the needs of businesses of every size. Thanks for taking the time to give us your feedback, and we will continue to work to ensure we deliver the best service possible.
I am using this ap for a while now, since 2 months also swell, and the support I really like very helpfully, really recommended!! Jaypee, Bernard and Eddie are mi favourites everything is by mail that is good, but it would be nice also having a call centre like shopify
Hey Esjoy! Thanks for taking the time to write us a review! We really appreciate the feedback, and are glad you had a great experience with our support team.
So far so good and the customer support team is excellent. Josh was very friendly and helped with an import quickly & efficiently. Thanks again!
Hey Sally Rae, thanks for the great feedback about Josh and our team, and taking the time to leave a review!
Nice and easy to use for customers & myself on the back end. Support is very fast too. I love that it's got a free version. Thank you!
Hey Sea Spell, thank you for your feedback! We are glad to hear that you are happy with the Yotpo service.
I've signed up for the free Yotpo account.
I initially struggled with the app because I was trying to use one yotpo account (same email address) for two different shopify stores (a .ca & .com store), and you can't do that with yotpo - you can't use the same email for a yotpo account that sits on two different stores.
However, Yotpo subsequently installed the widgets on both sites for me, and improved the initial yotpo installation by changing where the reviews show for the product (on the collection page & on the product page). Pauline was great to work with, and made several great recommendations regarding how the reviews could be displayed. Thanks Pauline & team!