Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and attractive review widgets. They find the social proof feature and robust analytics useful in enhancing customer trust and understanding buyer behavior. The app's customer support, especially the live chat, is highly praised. It's easy to install and use, integrates well with Shopify, and effectively manages customer feedback. With various pricing options, it's seen as a scalable solution for e-commerce businesses.

January 5, 2024

They immediately fixed the issue when I pointed out that the review tag was broken. Additionally, they went above and beyond to resolve other problems as well. I never imagined such an experience was possible through chat. It was one of the best customer service experiences of my life. I sincerely hope that one day it will be available in Japanese.

阿波ツクヨミファーム
Japan
Almost 2 years using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 17, 2024

Apps work as intended, easy to use. And Ruzsel J, one of Yotpo support, will always provide help for any Yotpo related issue on our Shopify.

Volcom Indonesia Online Store
Indonesia
Over 3 years using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

January 28, 2024

Yotpo has been a game-changer for my Shopify store, seamlessly integrating with the platform and revolutionizing the way I build customer trust. Its user-friendly interface and automated review requests post-purchase have not only saved me time but also generated valuable feedback. The visually appealing and customizable review widgets enhance the overall aesthetic of my store, while the social proof has significantly boosted customer confidence and conversion rates. The exceptional customer support, coupled with powerful analytics, makes Yotpo an indispensable tool for any serious e-commerce entrepreneur looking to create a trustworthy and appealing online presence. It's an investment that pays off in increased sales, customer loyalty, and a polished brand image. Highly recommended!

EBCREATE Store
United States
6 months using the app
Yotpo replied January 30, 2024

Thanks for your feedback, we really appreciate it.

December 9, 2023

Excellent support from Angelo to plug in Yotpo Referrals as part of our regular plan. We had been paying through the nose for Referral Candy now we have something as good if not better without any additional charges to our plan. Angelo in support was patient and we had a great screen share meeting to activate everything. Yotpo is more than a review plaform. Explore their functionality. We are lifetime users of this platform.

BeerCo.com.au
Australia
Over 5 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

Edited March 5, 2024

Super fast and quick to solve my problem. These guys are amazing.

Wheatley Wares
Canada
Over 6 years using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

January 11, 2024

Wonderful app and great customer service! Jeorge Kenneth V helped walk me through an issue with my Yotpo on the homepage of my website. Couldn't recommend this app enough !

Tree Myriah
United States
About 6 years using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 23, 2024

I would definitely recommend this product , primarily becasuse of the support offered.

Daniel was quick to get back to me & help me modify my code to get my SEO reviews page set up.

Top quality service, thanks Daniel!

The Stainless Community
Ireland
4 months using the app
Yotpo replied January 30, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

December 19, 2023

My reviews weren’t showing on my website, possibly due to some changes I’d made. I reached out on a Sunday and Doner fixed the issue immediately. Thanks!

Seam Reap Bags
United States
About 7 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

February 2, 2024

Many thanks to Doner P. Fast, competent, on point. Great customer service!

DOGS-HEART
Germany
Over 6 years using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!

January 15, 2024

Doner P was able to support and assist me quickly and efficiently with adding widgets to my site that dissapeared after a theme update. Thank you so much.

Emily Gill - EG Bespoke Ltd
Canada
Over 2 years using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!