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Love this app. Simple to use, straight to the point and the customer team is very attentive and friendly throughout the process.
We had had some issues with our migration, but in the end, the agent handling our migration, Radley, put in a huge effort to get us over the line and was very capable.
The platform is still missing a number of key capabilities - it pushes all orders through for products that are out of stock, with no other options for how to manage out of stock orders. It is missing a number of fairly obvious customer notifications. There is no way of passing through delivery details through to the courier. The cancellation flow kicks in when customers remove any of the products from a subscription, so we get calls from customers who are afraid that they are accidentally cancelling their whole subscription. There is no admin capability to make changes to individual upcoming orders. It is integrated with Loyalty and Rewards, but with no way to discern between subscription orders vs one-off orders as the reward trigger. And there's no API yet. To see customer timelines, these have to be individually downloaded as a csv, making on the go customer service almost impossible.
We are so sorry to hear that your migration experience did not meet your expectations. We take your feedback very seriously, and we’re committed to addressing these issues promptly and effectively.
Right now, we're in a period of rapid growth and expansion, and we are continuously adding skilled representatives to ensure a smoother experience for all our customers.
Rest assured, we are thoroughly investigating the issues you encountered to prevent them from happening again in the future. In addition, we are currently working on improving our out-of-stock handling functionality.
If you are interested, given that this is a priority for you, we would like to invite you to become a design partner, your input will be instrumental in shaping a solution that works seamlessly for your business.
Exporting customer timelines is already possible, and we are in the final stages of development to include this view directly in your admin interface. This enhancement should be available soon, offering you a comprehensive view of customer actions and engagements, not just within subscriptions, but also across other Yotpo products.
Thank you for sharing your concerns and we are here to answer any questions.
Been on the support with YOTPO a few times now, and the whole support team is amazing. Next level assistance, as they really take the time to solve your problem instead just trying to give you copy/ paste answers
Amazing service from one of your employees Irvin N. Super helpful, Very responsive and friendly and super patient
Thanks for your feedback, we really appreciate it.
Super Support von Irvin N!
Happy with the App, Support and they have added a few features recently which have definitely improved the App!
Thank you for your review! We're glad you are enjoying our app and our continuous improvements
Maria was super helpful with helping us with a technical issue. The app does lack a few features I would like, such as seeing the subscription NOT base on the sale price of an item if it's on sale when the customer places their subscription. But the backend makes it fairly easy to add and readd an item at a separate price.
We appreciate your feedback, thank you!
I had an issue and couldn't figure out how to add Yotpo to my home page. I contacted them yesterday night, in an 1h the problem was fixed. They were really helpful and quick to reply, thanks again !!
Thank you for your review! We are glad that the problem was resolved to your satisfaction.
EXCELLENT customer support experience! Thessanyl, specifically, went above and beyond, was so patient, thorough & helpful. Highly recommend!
Thank you for sharing your thoughts with us!
My Customer Service team and I are happy with the Yotpo Subscriptions app. Sheen helped us migrate from our previous subscription platform and was very easy to work with and highly knowlegeable. The switch was mostly done on his end and the tool allowed me and my Dev team to easily work on the front-end design side of things. Administering the program is easier on us and helping our customers is easier for my Customer Service team. Next, we'll be working on strategies for improving the program and expanding our reach with our Customer Success Manager. Overall, this has been a smooth and fruitful switch.
Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.